Kayleigh McKinley
Tuscarora
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Associate Claim Support
Permanent General Assurance Corp.
07.2024 - Current
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
- Mentored new hires in the claims department, contributing to a well-trained and efficient workforce.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Managed high call volumes with efficiency and excellent customer service.
- Simultaneously completed administrative tasks while in the call queue such as, email indexing, sending denial letters and estimates as needed.
Claims Center Representative I
American Family Insurance Claims Services
01.2024 - 07.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Filed First Notices of Loss for incoming callers, transcribing incident information accurately and efficiently.
Postmaster
United States Postal Service
11.2019 - 05.2023
- Managed and met organizational safety and procedural compliances
- Maintained daily financial reporting
- Handled post office box paperwork, rents and questions
- Maintained impeccable operational, personnel and customer records for the mail facility
- Coordinated back-end and retail supplies
- Planned and executed strategies to increase business and drive profit growth
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of two employees.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
Front Desk Receptionist
Massage Envy
07.2017 - 12.2017
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Kept appointments on schedule by letting staff know of arrivals and organizing supporting materials for one-on-one and group meetings
- Verified guest payment and contact information
- Kept front of house clean and orderly
- Protected confidential guest and business information
- Added latest project, financial and customer information to relevant databases
- Delivered skilled administrative support for diverse daily staff needs and special projects
- Maintained well-organized physical and digital records
Assistant Retail Manager
Maurices
05.2015 - 06.2016
- Maximized employee performance with hands-on training and close mentoring
- Kept paperwork updated with internal standards and legal requirements
- Managed daily workloads by organizing schedules and delegating tasks
- Monitored employee performance using real-time data and reports
- Oversaw employee recruitment, training and onboarding processes
- Promoted internal growth and development
Education
Bachelor of Science (B.S.) - Business Administration, Human Resource Management
Southern New Hampshire University
Skills
- Delivery scheduling
- Office administration
- Staff training
- Time management
- Customer service
- Written communication
- Work planning
- Problem solving
- Data entry
- Conflict resolution
- Process improvement
Timeline
Associate Claim Support
Permanent General Assurance Corp.
07.2024 - Current
Claims Center Representative I
American Family Insurance Claims Services
01.2024 - 07.2024
Postmaster
United States Postal Service
11.2019 - 05.2023
Front Desk Receptionist
Massage Envy
07.2017 - 12.2017
Assistant Retail Manager
Maurices
05.2015 - 06.2016
Bachelor of Science (B.S.) - Business Administration, Human Resource Management
Southern New Hampshire University
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