Kayleigh O'Brien
Collegeville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience working with people of all ages and catering efficiently to any need necessary. Strong communication skills with a willingness to be supportive and empathetic to those who need it. Adept at deescalating intense situations. Former student at Spring-Ford High School looking to utilize the valuable life lessons learned throughout the course of educational career to benefit the incoming generations.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Red Robin
01.2023 - Current
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
Babysitter
Lisa Fetick
05.2021 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA06.2024
Skills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-Motivation
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Relationship Building
- Phone and Email Etiquette
- Conflict Management
- Data Gathering and Data Entry
- Computer Skills
Interests
- Makeup Artistry- provides a platform where one can express their individuality freely through the use of different colors and styles
- Wild life- presents an opportunity to learn about the world's many species and come to a better understanding and respect for the other life occupying the planet
- Writing and Literature- an expressive outlet that is proven to help with building strong memory and boosting academic performance, as well as providing a better understanding of the past, creating a future, and building one's own world
Additional Information
Shadowing experience in a co-taught Gen Ed and Special Ed first grade classroom
- Schwenksville Elementary School
Timeline
Hospitality Team Member
Red Robin
01.2023 - Current
Babysitter
Lisa Fetick
05.2021 - 07.2022
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
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