Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayleigh Oliver

Wichita Falls,TX

Summary

Results-driven leader bringing progressive background in management, training, office, and event organizing. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

15
15
years of professional experience

Work History

Training Manager

Midwestern State University
10.2023 - Current
  • Coordinated and prioritized required training courses for first responders in the 10-county area to build resiliency in their positions.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Managed budgets and resource allocation effectively, optimizing return on investment for all training initiatives undertaken by the department.
  • Negotiated vendor contracts for external training services, maximizing cost-efficiency while maintaining quality standards in program delivery.
  • Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support.

Assistant Director of Dining Services & Retail

Chartwells Higher Education
01.2021 - 05.2022
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Oversaw purchasing and organization of 4 food units inventory.
  • Hired, trained, and directed 40-person team of dining services professionals.
  • Motivated staff to perform at peak efficiency and quality, leading to outside job offers.

Marketing Manager

Chartwells Higher Education
05.2022 - 10.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Assistant Manager and Training Director

Cotton Patch Cafe
02.2010 - 03.2020


  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Coordinated technical training and personal development classes for staff members.

Dispatch Intern

Archer County Sheriff Office
08.2016 - 12.2016
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.

Volunteer

Junior League Of Wichita Falls
05.2016 - 07.2021
  • Organized special events and programs.
  • Worked Directly with donors to establish a trusted line of communication to ensure the success of events
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Coordinated and managed volunteer activities for community service projects.

Volunteer

Empty Bowl- Wichita Falls Area Food Bank
11.2018 - 06.2021
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Tracked service activities and outcomes against outlined plans and goals.

Education

Master of Arts - Criminal Justice

Midwestern State University
Wichita Falls, TX
05.2018

Bachelor of Science - Criminal Justice

Midwestern State University
Wichita Falls, TX
12.2016

Skills

  • Cross-Departmental Alignment
  • Social Media Engagement
  • Social Media Content Writing
  • Strategic Planning and Alignment
  • Client Meetings
  • Website Updates
  • Online Content Development
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Appointment Coordination
  • Document and File Management
  • Social Media Platforms

References

Joshua Cragg 

Area Manager 

Cotton Patch Cafe'

903-819-6122


Mary Beth Leach

Operator

Chick-Fil-A Wichita Falls

325-829-8122


Scott Englade

Executive Chef 

Chartwells Higher Education MSU Dining 

512-965-4323


Timeline

Training Manager

Midwestern State University
10.2023 - Current

Marketing Manager

Chartwells Higher Education
05.2022 - 10.2022

Assistant Director of Dining Services & Retail

Chartwells Higher Education
01.2021 - 05.2022

Volunteer

Empty Bowl- Wichita Falls Area Food Bank
11.2018 - 06.2021

Dispatch Intern

Archer County Sheriff Office
08.2016 - 12.2016

Volunteer

Junior League Of Wichita Falls
05.2016 - 07.2021

Assistant Manager and Training Director

Cotton Patch Cafe
02.2010 - 03.2020

Master of Arts - Criminal Justice

Midwestern State University

Bachelor of Science - Criminal Justice

Midwestern State University
Kayleigh Oliver