Summary
Overview
Work History
Education
Skills
Timeline
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Kayleigh Overman

Tucson,AZ

Summary

Proven to enhance team productivity and customer satisfaction at Chick-fil-A through exceptional leadership and customer service skills. Specialized in complex problem-solving and effective communication, achieving a significant increase in team efficiency. Expert in sales expertise and fostering collaborative environments, consistently exceeding performance goals. Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience

Work History

Team Member

Chick-fil-A
03.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Boosted team morale and productivity with recognition programs and constructive feedback.

Server

Sushi Lin
03.2023 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

K12 Insight
Online
05.2025

Skills

    Customer Service

    Positive Attitude

    Teamwork and Collaboration

    Problem-Solving

    Clear Communication

    Attention to Detail

    Following Instructions

    Cash Handling

    Cleaning

    Flexible Schedule

    Leadership Qualities

    Decision-making capabilities

    Heavy Lifting

    Creativity and Innovation

    Organizing Work Stations

    Goal Setting and Achievement

    Product Knowledge

    Complex Problem-Solving

    Training and mentoring

    Complaint resolution

    Sales expertise

    Area and Facility Cleaning

    Sales and Marketing

    Equipment Operation

Timeline

Team Member

Chick-fil-A
03.2024 - 09.2024

Server

Sushi Lin
03.2023 - 07.2023

High School Diploma -

K12 Insight

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Kayleigh Overman