Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Websites
Accomplishments
Timeline
Receptionist
Kayleigh Relph
Open To Work

Kayleigh Relph

Administrative & Financial Services Professional
Moses Lake,WA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative AssistantMedical Billing SpecialistMember Service RepresentativeFront Desk CoordinatorOffice Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Ephrata, WAWenatchee, WAQuincy, WAWarden, WATwin Falls, ID
Open to relocation: Yes

Salary Range

$20/hr - $35/hr

Important To Me

Paid time off401k matchCareer advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leave

Summary

Dependable and detail‑oriented administrative and financial services professional with experience in customer relations, account servicing, debt recovery, and multi‑system navigation. Skilled in handling sensitive financial and personal information with accuracy and compliance. Known for strong communication, quick learning, and the ability to support high‑volume operations while maintaining exceptional service standards. Committed to contributing to efficient, well‑organized workflows in professional office, financial, and customer‑support environments

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Financial Guide

Solarity Credit Union
Moses Lake, WA
09.2025 - 03.2026
  • Assisted members with account inquiries, product recommendations, and financial solutions tailored to their needs and goals.
  • Volunteered for additional responsibilities in the Member Contact Center (MCC), gaining hands‑on experience with phone‑based support, transactions, online banking navigation, and account updates.
  • Conducted thorough member interviews using open‑ended questions to uncover needs and recommend appropriate credit union products and services.
  • Ensured all member needs were fully resolved by completing follow‑up actions, addressing concerns, and preventing unfinished business.
  • Handled sensitive financial and personal information in strict compliance with confidentiality, security, and information‑protection policies.
  • Collaborated with MCC leadership and team members to deliver consistent, member‑focused service in a fast‑paced environment.

Debt Collector

Armada Corporation
Moses Lake, WA
01.2022 - 09.2025
  • Managed the full debt‑collection cycle, using advanced skip‑tracing tools and investigative techniques to locate hard‑to‑reach debtors.
  • Negotiated payment arrangements and initiated legal actions—including lawsuits and wage garnishments—to recover delinquent accounts in compliance with state and federal regulations.
  • Consistently exceeded performance goals, generating over $25,000 in monthly revenue and achieving 125% of target expectations.
  • Trained and mentored new team members on collection strategies, compliance standards, and system workflows, improving overall team efficiency and accuracy

Cashier / Stocker

Grocery Outlet (WorkSource Temporary Assignment)
Moses Lake, WA
10.2021 - 12.2021
  • Managed inventory and stock rotation to maintain product availability and support smooth daily store operations.
  • Served as a cashier, accurately processing purchases, handling payments, and balancing the register to ensure financial accuracy.
  • Delivered friendly and efficient customer service at checkout and on the sales floor, assisting shoppers and resolving questions.
  • Maintained a clean, organized, and safe store environment, supporting front‑end operations including cart retrieval and store organization.

Delivery Driver / Cook / Cashier

Pizza Hut
Moses Lake, WA
01.2019 - 10.2021
  • Performed morning food preparation to ensure ingredients and products were ready for daily operations while consistently meeting quality and safety standards.
  • Delivered excellent customer service by managing food deliveries and responding to customer inquiries both in person and over the phone.
  • Accurately processed customer payments, handled cash and card transactions, and completed end‑of‑day till reconciliation with precision.
  • Supported kitchen operations through cooking, inventory checks, stock rotation, and maintaining a clean and sanitary work environment.
  • Took on additional responsibilities and began training for a shift‑lead/management role, demonstrating strong reliability, initiative, and leadership potential.

Housekeeper → Night Laundry Attendant → Front Desk

Extended Stay America
Everett, WA
01.2018 - 01.2019
  • Promoted through multiple roles—from Housekeeper to Night Laundry Attendant to Front Desk Agent—demonstrating reliability, adaptability, and strong work ethic.
  • Managed front desk operations, enhancing guest satisfaction through efficient check‑in/check‑out processes and responsive customer support.
  • Oversaw overnight laundry services, ensuring the cleanliness, readiness, and quality of guest rooms and public areas.
  • Conducted routine security patrols, contributing to a safer environment for guests and protecting hotel property.

Sanitation Technician

Basic American Foods (Express Employment Temp)
Moses Lake, WA
10.2017 - 12.2017
  • Performed thorough sanitation and deep cleaning of industrial food‑production equipment in a high‑temperature, fast‑paced environment.
  • Followed strict safety and hygiene protocols to ensure compliance with FDA, OSHA, and company sanitation standards.
  • Removed product buildup from fry‑processing machinery to maintain operational efficiency and prevent contamination.
  • Contributed to a safer and more efficient production environment by adhering to proper lockout/tagout procedures and sanitation best practices.

Packaging Line Worker

Simplot (Express Employment Temporary Assignment)
Moses Lake, WA
08.2017 - 10.2017
  • Received and processed large shipments of French fries by unpacking, sorting, and consolidating hundreds of individual bags for bulk packaging.
  • Conducted thorough quality inspections to ensure all products met company standards for freshness, temperature, and packaging integrity.
  • Maintained a clean and safe work area in compliance with food‑safety and production guidelines.

Delivery Driver

Papa Johns
Moses Lake, WA
01.2017 - 04.2017
  • Completed timely and accurate deliveries while providing friendly, professional customer service to enhance overall satisfaction.
  • Maintained high standards of cleanliness and sanitation within the store to support a safe and efficient food‑preparation environment.
  • Collaborated with team members to optimize delivery routes and improve operational efficiency, reducing delivery times and increasing productivity

Education

High School Diploma -

Moses Lake High School
Moses Lake, WA
06.2013 - 06.2017

Coursework - Nursing

Columbia Basin Technical Skills Center
Moses Lake, WA
06.2016 - 06.2017

Skills

  • Customer Service Excellence
  • Active Listening
  • Phone‑Based Member Support (MCC Experience)
  • PII & Security Awareness
  • Data Entry
  • Documentation Accuracy
  • Account Servicing
  • Cash Handling
  • Payment Processing
  • Debt Collection
  • Negotiation
  • Multi‑System Navigation
  • Time Management
  • Attention to Detail
  • Team Collaboration
  • Adaptability
  • Quick Learning
  • Problem‑Solving
  • Organizational Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Elementary

Websites

Accomplishments

Academic Achievements

  • Honor Roll student with a 3.85 GPA
  • Completed AP coursework in Science and Math
  • Awarded Student of the Month for outstanding performance and dedication
  • Ranked Top of the Class in CBTech Nursing coursework

Professional Achievements

  • Volunteered for MCC cross‑training at Solarity Credit Union, gaining advanced phone‑based member support skills
  • Demonstrated strong initiative by taking on responsibilities beyond core Financial Guide duties
  • Recognized for accuracy, professionalism, and strong member communication
  • Successfully handled confidential information, account servicing, and multi‑system navigation

Healthcare & Community Involvement

  • Volunteered at Summerwood and Columbia Crest Center, supporting residents and assisting staff
  • Completed professional development in Nursing through CBTech
  • Gained hands‑on experience in patient interaction, care support, and healthcare professionalism

Additional Skills & Training

  • Completed specialized electives including Forensic Science and Woodshop
  • Developed strong leadership, teamwork, and problem‑solving skills through work and volunteer roles
  • Built a foundation in documentation accuracy, compliance awareness, and customer‑focused service

Timeline

Financial Guide

Solarity Credit Union
09.2025 - 03.2026

Debt Collector

Armada Corporation
01.2022 - 09.2025

Cashier / Stocker

Grocery Outlet (WorkSource Temporary Assignment)
10.2021 - 12.2021

Delivery Driver / Cook / Cashier

Pizza Hut
01.2019 - 10.2021

Housekeeper → Night Laundry Attendant → Front Desk

Extended Stay America
01.2018 - 01.2019

Sanitation Technician

Basic American Foods (Express Employment Temp)
10.2017 - 12.2017

Packaging Line Worker

Simplot (Express Employment Temporary Assignment)
08.2017 - 10.2017

Delivery Driver

Papa Johns
01.2017 - 04.2017

Coursework - Nursing

Columbia Basin Technical Skills Center
06.2016 - 06.2017

High School Diploma -

Moses Lake High School
06.2013 - 06.2017

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