Summary
Overview
Work History
Education
Skills
Timeline
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Kayleigh Riddick

Orange Park,FL

Summary

Dynamic customer service professional with top-notch skills in oral and written communication, excelling in complaint resolution and account updating. Known for fostering strong client relationships and implementing effective scheduling strategies, I leverage my Microsoft Office expertise to enhance operational efficiency and deliver exceptional service experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advanced Disposal
04.2018 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Implemented and developed customer service training processes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Commercial Driver

Advanced Disposal
08.2017 - 01.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Took on additional routes during absence of team members.
  • Completed daily route consisting residential stops, focusing on safety and timeliness.
  • Complied with service policies and procedures from pick up and loading to drop offs.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Warehouse Forklift Operator

Dr. Pepper Snapple Group Inc
02.2017 - 08.2017
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Built pallets and loads for partial and mixed pallets, and staged pallets and loads into truck when ready for shipment.
  • Manually counted Number of picked and packaged orders for any loss.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely in congested and confined areas using safety awareness training and experience.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Packed items into appropriate containers for shipment.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Communicated with floor managers to determine merchandise placement.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

General Manager

U-Haul International
08.2016 - 01.2017
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

General Manager in Training

U-Haul International
05.2016 - 08.2016
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

U-Box Specialist

U-Haul International
07.2015 - 05.2016
  • Followed all company policies and procedures to deliver quality work.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Call Center Customer Service Representative

U-Haul International
02.2015 - 07.2015
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

U-Haul International
02.2014 - 02.2015
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cashier

7-11 Convenience Store
10.2013 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Certificate of Technical Studies - Pharmacy Tech

Florida State College
Jacksonville, FL
06-2015

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Materials transport
  • Email management
  • Negotiation strategies
  • Recordkeeping strengths
  • Customer service
  • Microsoft office expertise
  • Warehousing functions
  • Multi-task management

Timeline

Customer Service Representative

Advanced Disposal
04.2018 - 02.2019

Commercial Driver

Advanced Disposal
08.2017 - 01.2018

Warehouse Forklift Operator

Dr. Pepper Snapple Group Inc
02.2017 - 08.2017

General Manager

U-Haul International
08.2016 - 01.2017

General Manager in Training

U-Haul International
05.2016 - 08.2016

U-Box Specialist

U-Haul International
07.2015 - 05.2016

Call Center Customer Service Representative

U-Haul International
02.2015 - 07.2015

Customer Service Representative

U-Haul International
02.2014 - 02.2015

Cashier

7-11 Convenience Store
10.2013 - 02.2014

Certificate of Technical Studies - Pharmacy Tech

Florida State College

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Kayleigh Riddick