Kayleigh Roper
Christiana,TN
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Cracker Barrell Old Country Store. Excelled in guest engagement significantly enhancing customer satisfaction and repeat business. Demonstrates a strong work ethic and exceptional team collaboration skills, adept at creating memorable dining experiences. Proven expertise in cash handling and service prioritization.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Crew Member
Firehouse Subs
07.2023 - 12.2023
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Learned all positions such as cashier, dish, preparing and making subs
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Crew Member
Barfield Park
04.2023 - 06.2023
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- This was a starter job. I worked cashier and handed out food.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Riverdale High School
Murfreesboro, TN05-2025
Skills
- Strong work ethic
- Cash handling
- Table bussing
- Guest engagement
- Hospitality and Customer service expertise
- Safe food handling
- Menu memorization
- Food running
Timeline
Server
Cracker Barrell Old Country Store
12.2023 - Current
Crew Member
Firehouse Subs
07.2023 - 12.2023
Crew Member
Barfield Park
04.2023 - 06.2023
Riverdale High School
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