Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayleigh Shepherd

Albuquerque

Summary

Dynamic retail professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in enhancing store efficiency and customer satisfaction through effective problem-solving and strategic inventory control. Skilled in staff supervision and training, driving productivity in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Walgreens
09.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Ramp Agent

PrimeFlight
04.2014 - 01.2016
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10+ daily flights.

Supervisor

Camp Bow Wow
05.2018 - 09.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Store Manager

SUBWAY®Restaurants
10.2016 - 12.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Highland High School
Albuquerque, NM
05.2012

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Staff supervision
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Pricing and markdowns
  • Employee coaching
  • Sales techniques

Certification

- Liquor certification

- Pharmacy Technician license

- Immunization license

Timeline

Assistant Store Manager

Walgreens
09.2019 - Current

Supervisor

Camp Bow Wow
05.2018 - 09.2019

Store Manager

SUBWAY®Restaurants
10.2016 - 12.2018

Ramp Agent

PrimeFlight
04.2014 - 01.2016

Highland High School

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Kayleigh Shepherd