Summary
Overview
Work History
Education
Skills
Timeline
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Kayleigh Williams

Kayleigh Williams

West Monroe,LA

Summary

Customer Care Worker offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Natural leader experienced in driving great team successes by training and motivating team members to increase financial profitability, employee moral and customer satisfaction. Excellent interpersonal skills, to work well with others.

Overview

5
5
years of professional experience

Work History

Customer Care

Walmart
West Monroe, LA
08.2020 - 06.2022
  • Finalize transactions, help customers locate merchandise, suggest products for customers’ needs, and optimizing merchandise displays.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Make company leadership boards to gauge fellow employee work progress.
  • Created customer support strategy to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Organized daily workflow of 100 orders and assessed appropriate staffing to provide optimal service.
  • Managed department call volume of 10+ calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Senior Care

Landmark Nursing Home: Hospice
West Monroe, LA
11.2018 - 08.2020
  • Following government regulations daily
  • Ensuring health codes and safety standards are followed and respected
  • Adapted to COVID-19 restrictions with ease
  • Cared for elders’ health and dietary restrictions
  • Took note of 130+ persons diet and health concerns
  • Assisted dysphagia patients by thickening or pureeing food and/or drinks.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Cleaning Staff Member

Frederick's Maintenance Service
West Monroe, LA
08.2019 - 01.2020
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in 3 different banks every weeknight.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum to clean carpeted areas in offices, lobbies and corridors.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Cleaned and organized storage facility.

Cashier

Fred’s Pharmacy
West Monroe, LA
06.2017 - 04.2018
  • Solved customer issues and deescalate problems
  • Required to lift 30+ pounds
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answering inquiries over phone while tending to in-person transactions.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
05.2017

Skills

  • Proficient at multitasking
  • Staying levelheaded at times of adversary
  • Mediating conflicts
  • Able to adapt to software updates and rule changes
  • Build relationships between employees and customers to raise work moral and improve business sales
  • Employee Training and Motivation
  • Maintaining Clean Work Areas
  • Scheduling and Coordinating
  • Team Goals
  • Metric Attainment

Timeline

Customer Care

Walmart
08.2020 - 06.2022

Cleaning Staff Member

Frederick's Maintenance Service
08.2019 - 01.2020

Senior Care

Landmark Nursing Home: Hospice
11.2018 - 08.2020

Cashier

Fred’s Pharmacy
06.2017 - 04.2018

High School Diploma -

West Monroe High School

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Kayleigh Williams