Summary
Overview
Work History
Education
Skills
Avid Reader and a Reliable Babysitter and nanny.
Additional Information
Timeline
Generic

Kayleigh Williams

Oakfield,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Tullys Good Times
01.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Work Study Student

Genesee Community College
07.2023 - Current
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Worked closely with children in the child care center and helped them develop fine motor skills, compression skills and emotional intelligence.
  • Worked close with parents in order to fit the childs and parents needs correctly.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
  • Implemented creative problem-solving strategies to address challenges faced during daily operations within the work-study position.

Sales Associate Specialist

Old Navy
06.2022 - 12.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Worked close with costumers to develop professional relationships in order to assist them in finding what they needed.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
  • Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new hires on best practices in sales techniques, leading to improved overall team performance.

Education

High School Diploma -

Oakfield-Alabama High School
Oakfield, NY
06.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Conflict Resolution
  • Cash Handling
  • Complex Problem-Solving
  • Scheduling
  • Handling Complaints
  • Personal presentation
  • Relationship Building
  • Coordinating tasks
  • Table Bussing
  • Guest Relations
  • Payment Processing
  • Judgment and Decision Making
  • Supply Restocking
  • Restaurant layout knowledge
  • Social Perceptiveness
  • Server Support
  • Memory retention
  • Service prioritization
  • Dining room management
  • Front-of-house display creation
  • Sales and Marketing
  • Safe Food Handling
  • Efficient seating
  • Reading Comprehension
  • Quality Control Analysis
  • Bill computation
  • Item promotion
  • Dining area maintenance
  • Monitoring performance
  • Systems Evaluation
  • High-volume dining
  • Up-selling techniques
  • Phone Etiquette
  • Effective Multitasking
  • Interactive communication skills
  • Detail Oriented
  • Cleaning and sanitation
  • Exceptional communication
  • Guest Engagement
  • Customer service expertise
  • Guest complaint resolution
  • Food safety understanding
  • Guest Seating
  • Food Running
  • Seating arrangements
  • Complaint Handling
  • Performance Improvement
  • Table setting knowledge
  • Hospitality service expertise
  • Restaurant Operations
  • Reservation Management
  • Upselling
  • Restroom Servicing
  • Professional Appearance
  • Warm and Friendly
  • Team Player
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Attention to Detail
  • Customer-Oriented
  • Active Listening and Communication
  • Guest Greeting and Seating
  • Hospitality best practices

Avid Reader and a Reliable Babysitter and nanny.

I have always has a thirst for knowledge and entertainment outside of today's everchanging technology. I have been a avid reader since I was a young child and continue to increase my at home library an chance I get! I have also been a babysitter/nanny since I was 12 years old! I have had summer nannying jobs, and the occasional night babysitting jobs with families I have worked with for years!

Additional Information

I am currently in college at Genesee Community College, earning my associates in Early Childhood Education and I plan on going into that field when I finish college!

Timeline

Restaurant Hostess

Tullys Good Times
01.2024 - Current

Work Study Student

Genesee Community College
07.2023 - Current

Sales Associate Specialist

Old Navy
06.2022 - 12.2023

High School Diploma -

Oakfield-Alabama High School

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Kayleigh Williams