Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Activities
Affiliations
References
Timeline
Generic

Kaylen Anderson

Opelika,Alabama

Summary

Motivated and dedicated team player with exceptional communication skills seeking a challenging role as a Student Services Coordinator. Eager to leverage my administrative experience and positive attitude to contribute effectively to student success and the overall enhancement of the academic environment. Hardworking with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience

Work History

Administrative Support Associate

Harrison college of Pharmacy
11.2019 - Current
  • I provide administrative and operational support to the Associate Dean of Research, the Pharmaceutical Research Building and all faculty, staff and graduate students located there
  • Receive, screen and route phone calls and visitors
  • Receive and route packages to multiple labs
  • Handle building access by making sure lab safety courses are up to date and routing all access forms for swipe and key requests to access control
  • In charge of completing requests with ID Card Services for outside vendors to obtain a banner so I may then give them building access
  • Coordinate meetings and reserve proper conference and resource rooms
  • Manage time in Kronos for our four student workers
  • Order research and lab supplies for multiple labs through Quartzy and order all office supplies for the PRB
  • Monitor/manage BioRaft as we get new students
  • Lead Admin on multiple interview teams including the hire of our Drug Discovery Development department head and his team
  • Coordinate special events including our most recent “HCOP Research Showcase” worked directly with Campus Event Planning System
  • Monthly purchasing card reconciliation for myself and other Division of Research staff, vendor vouchers, eRequisitions
  • I assist in our vivarium with animal checks, receiving and housing of mice and rats and any backup the vivarium manager may need for daily operations.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Administrative Support Associate

Student Counseling & Psychological Services
05.2018 - 11.2019
  • Schedule appointments for 16 plus providers and practicum-students, mental health triage, data gathering, data management, filing, calendar management, mail distribution, answering phones, ordering supplies, no-show/late fee collection spreadsheets, entering charges in the banner system, preparation of reports and documents.
  • Maintained strict confidentiality of sensitive information, protecting both company and client interests.
  • Implemented effective communication strategies to keep team members updated on project progress and pertinent information.
  • Managed filing system, entered data and completed other clerical tasks.

FRONT OFFICE COORDINATOR

East Alabama Psychiatric Services
12.2014 - 05.2018
  • Scheduling appointments for five providers, new patient intake, manage daily referrals, insurance verifications, release of medical records, inventory and ordering all office supplies, collect copayments and daily balancing.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.

Scheduler/health Unit Coordinator

Mayo clinic health systems
02.2007 - 11.2014
  • Schedule Patients in an ever changing, fast paced environment, enter lab and radiology orders, patient admission and discharge paperwork for a 50-bed unit, daily rounds for coordination of care, communication with outside facilities, including skilled nursing facilities and other long-term care and rehabilitation facilities
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
  • Assisted with processing patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.

Education

High School Diploma -

Opelika High School
Opelika, Al
05.1994

Skills

  • Member of Campus Cert Team
  • Proficient in Excel and Word
  • Notary Public, Exam Proctor
  • People focus and work with passion
  • Self-starter with a bubbly personality
  • Active shooter course and suicide prevention course
  • Mail Handling
  • Clerical Support
  • Invoice Processing
  • Spreadsheet Management
  • Time Management
  • Excel Spreadsheets

Accomplishments

    January 2024 Spirit of Excellence Award

Activities

One of my greatest joys is volunteering with the Graduation Commencement Ceremonies. Throughout my volunteering I’ve been in several roles including the honor of being the Macebearer and carrying the Gonfalon for the Harrison College of Pharmacy and served the event in the arena and the stadium. Member of multiple committees within my department including the Student Honors and Awards, Faculty Development Retreat and Best Practices for Research Excellence.

Affiliations

  • I love spending time with family and friends. Crafting, volunteering, trips to the beach or lake. One on one time with my kids.

References

References available upon request.

Timeline

Administrative Support Associate

Harrison college of Pharmacy
11.2019 - Current

Administrative Support Associate

Student Counseling & Psychological Services
05.2018 - 11.2019

FRONT OFFICE COORDINATOR

East Alabama Psychiatric Services
12.2014 - 05.2018

Scheduler/health Unit Coordinator

Mayo clinic health systems
02.2007 - 11.2014

High School Diploma -

Opelika High School

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Kaylen Anderson