Kaylen Farmer-Vergara
Brooklyn,NY
Summary
Dynamic and adaptable professional with a proven track record at Shake Shack, excelling in customer service and teamwork. Skilled in cash handling and workflow optimization, I consistently enhanced customer satisfaction and contributed to team objectives through effective communication and problem-solving. Committed to maintaining a positive atmosphere and achieving operational excellence.
Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Member/Cashier
Shake Shack
03.2024 - Current
- Ensured cleanliness, organization, and safety of work areas to promote team efficiency.
- Quickly learned essential tasks, optimizing both personal and group performance.
- Provided support during coworker absences, holidays, and peak times while adhering to schedules.
- Achieved accurate job completion, significantly contributing to team objectives.
- Developed comprehensive product knowledge and customer service skills to elevate performance.
- Adapted to various stations to fulfill production goals and maintain coverage.
- Cultivated a professional atmosphere through strong interpersonal skills and adaptability.
- Increased customer satisfaction with effective communication and timely issue resolution.
Sales Associate/ Junior Delivery Driver
Auto Zone Auto Parts
02.2025 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
Stockers Associate
Target
08.2023 - 02.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as50 pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Contributed to a well-stocked store environment through consistent replenishment of high-demand items during peak periods.
- Updated merchandise pricing to match new values and special promotional rates.
Education
City As School
New York, NY01.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Cash handling
- Flexible schedule
- Relationship building
- Team building
- Organizing work stations
- Lift number pounds
- Shipping and receiving
- Adaptability and flexibility
- Verbal and written communication
- Workflow optimization
- Multitasking Abilities
- Time management
- Analytical thinking
- Valid Driver's license
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
Timeline
Sales Associate/ Junior Delivery Driver
Auto Zone Auto Parts
02.2025 - 08.2025
Team Member/Cashier
Shake Shack
03.2024 - Current
Stockers Associate
Target
08.2023 - 02.2024
City As School
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