Summary
Overview
Work History
Education
Skills
Timeline
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Kaylen Irwin

Pensacola,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, customer assistance, invoicing and database management.

Overview

5
5
years of professional experience

Work History

Amazon Delivery Driver

Amazon Flex
09.2022 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Licensed Esthetician

Self Employed Services
02.2020 - Current
  • Perform facials, Waxing services, Permanent makeup services, Eyelash Extensions,
  • Fostered friendly, warm, and exceptional customer experience.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Created repeat business by developing long-term relationships with regular customers.

Office Administrator

Easthill Automotive
12.2018 - 07.2023
  • Managed reception and lobby area, greeted visitors and responded to requests for information
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Administered physical and digital filing systems, keeping records well-organized and easy retrievable by team members
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Worked with vendors to obtain quotes, negotiate prices and handle numerous shipments a day
  • Replenished office supplies when inventory became low and placed new orders for restocking
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursement.

Server

Lillos Italian Restaurant
02.2020 - 01.2022
  • As a lead server I performed basic waitress duties along with managing serving staff duties such as assigning daily closing jobs, assigning sections to wait staff, checking on unsatisfied tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Retail Sales Associate

Buckle
11.2019 - 12.2020
  • Promoted brands through event marketing, demonstrations and sales
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Generated brand awareness and positive product impressions to increase sales
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transaction.

Education

Esthetician -

Gulf Coast Institute of Career and Development
Pensacola, FL
08.2020

General Studies -

Pensacola State College
Pensacola, FL
08.2016

Skills

  • Flexible
  • Dedicated Team Player
  • Guest Services
  • File Maintenance
  • Database Entry
  • Customer Engagement
  • Time Management
  • Leadership and Supervision
  • Problem Solving
  • Multitasking
  • Organizational Skills

Timeline

Amazon Delivery Driver

Amazon Flex
09.2022 - Current

Licensed Esthetician

Self Employed Services
02.2020 - Current

Server

Lillos Italian Restaurant
02.2020 - 01.2022

Retail Sales Associate

Buckle
11.2019 - 12.2020

Office Administrator

Easthill Automotive
12.2018 - 07.2023

Esthetician -

Gulf Coast Institute of Career and Development

General Studies -

Pensacola State College

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Kaylen Irwin