Kaylen Lewis
Palatine,IL
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Certified Phlebotomist well in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Dickey’s Barbecue Pitt
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
Server Supervisor
Olive Garden
08.2021 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Skilled at working independently and collaboratively in a team environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Barista
Panera Bread
10.2018 - 09.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
No Degree -
College of DuPage
Glen Ellyn, IL05.2025
CPT- Certified Phlebotomy Technician -
Phlebotomy-USA
Schaumburg, IL03.2023
High School Diploma -
Palatine High School
Palatine, IL05.2021
Skills
- Client Satisfaction
- On-Site Testing
- Project Requirements
- Sharps Disposal
- Blood Sample Collection
- Patient Support
- Preparing Devices
- Specimen Collection and Storage
- Creative Solutions
- HIPAA
- Heel Sticks
- Finger Stick Method
- Patient Confidentiality
- Hazardous Waste and Disposal
- Diagnostic Testing
- Time Management
- Stress Management
- Conduct Tests
- Blood Cultures
- Venipuncture and Capillary Puncture
- Secure Biohazards
- Order Accuracy
- High-Volume Dining
- Cash Register Operations
- Contamination Prevention
- Banquet Coordination
- Ability to Lift 30 Pounds
- Item Promotion
- Guest Seating
- Wine Service
- Managing Deliveries
- Shift Management
- Profit and Loss Reporting
- Fire Safety Regulations
- Front of House Management
- Food Service Background
- Catering Services
- Dynamic, Friendly Hostess
- Hiring and Training
- Menu Pricing and Writing
- Exhibit Knowledge
- Work Assignments
- Safe Food Handling Practices
Certification
- PT - Phlebotomy Technician
- Illinois Bassett Certification
- Food Handlers License
Timeline
Manager
Dickey’s Barbecue Pitt
02.2023 - Current
Server Supervisor
Olive Garden
08.2021 - 01.2023
Barista
Panera Bread
10.2018 - 09.2020
No Degree -
College of DuPage
CPT- Certified Phlebotomy Technician -
Phlebotomy-USA
High School Diploma -
Palatine High School
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