Kaylen McLeod
Lillington,NC
Summary
Accomplished Restaurant Manager at Western Sizzlin Steak House and Buffet, proficient in team building and problem-solving, significantly enhanced customer satisfaction. Excelled in Microsoft Office Suite, ensuring efficient operations and financial management. Proven track record in improving service delivery through effective communication and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Western Sizzlin Steak House and Buffet
Dunn, NC
08.2023 - Current
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- I used Microsoft Word and Excel often, and Excel was used to make employee schedules.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Built relationships and rapport with customers, which encouraged them to come back.
- I answered phone calls, reviewed emails, and responded to emails in a timely manner.
- I scheduled and maintained reservations for our party room, and updated the reservation book as needed.
Server
Western Sizzlin Steak House and Buffet
Dunn, NC
01.2023 - 08.2023
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Always greeted customers with a friendly smile.
Cashier
Western Sizzlin Steak House and Buffet
Dunn, NC
05.2021 - 01.2023
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Provided quality customer service with a friendly attitude.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Welcomed customers, offering assistance to help customers decide what they wanted to order.
- Served soft drinks, iced tea, and water to customers as they went through the line.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Kept the line area and counters clean, and wiped them down.
Education
High School Diploma -
Harnett Central High School
Angier, NC06-2022
Skills
- Organization and prioritization
- Time management
- Customer focus
- Calendar management
- Billing and invoicing
- Scheduling
- Spreadsheet tracking
- Communication proficiency
- Writing reports
- Business administration
- Spreadsheet management
- Microsoft Office Suite
- Problem-solving
- QuickBooks expert
- Team building
Certification
- ServSafe Certification
Timeline
Restaurant Manager
Western Sizzlin Steak House and Buffet
08.2023 - Current
Server
Western Sizzlin Steak House and Buffet
01.2023 - 08.2023
Cashier
Western Sizzlin Steak House and Buffet
05.2021 - 01.2023
High School Diploma -
Harnett Central High School
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