Kaylen Morrow
Missouri City,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and payment collection, honed at renowned companies like HEB Grocery Store. Skilled in staff training and time management, I excel in fast-paced environments, consistently enhancing customer satisfaction and streamlining operations. Proven track record in improving transaction accuracy and efficiency, embodying a blend of hard and soft skills to drive success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maid Brigade Of Houston
Houston, TX
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
HEB Grocery Store
Missouri City, TX
08.2022 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Smoothie King
Missouri City, TX
09.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald's
Missouri City, TX
08.2020 - 10.2020
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Ridge Point High School
Missouri City, TX05.2022
Skills
- Customer assistance
- Payment collection
- Staff Training
- Identification checks
- Time management skills
- Liquor law compliance
- Purchase assistance
Timeline
Customer Service Representative
Maid Brigade Of Houston
03.2024 - Current
Cashier
HEB Grocery Store
08.2022 - Current
Team Member
Smoothie King
09.2021 - 12.2021
Crew Member
McDonald's
08.2020 - 10.2020
High School Diploma -
Ridge Point High School