ADRIANNA ALLEN
Atlanta,GA
Summary
Experienced HR Manager with 10+ years leading domestic and international HR operations for teams of 800+. Skilled in talent development, workforce planning, and compliance, with a track record of streamlining processes and building strong leadership partnerships. Brings a strategic yet hands-on approach, with deep experience in employee relations, conflict resolution, and high-volume support environments.
Overview
13
13
years of professional experience
Work History
Insurance Claims Representative- First Notice of Loss Contact Center
United States Automobile Association (USAA)
Tampa, Florida
01.2024 - 01.2025
- Served as a trusted first point of contact during sensitive insurance claims, using empathy and clear communication to support individuals through high-stress situations skills directly transferable to employee relations and conflict resolution in HR.
- Recognized for consistently high performance in communication, attention to detail, and teamwork, while managing a fast-paced, high-volume environment-reinforcing strengths in multitasking, accuracy, and service-oriented HR support.
Senior Human Resource Business Partner
United States Space Command (USSPACECOM)
Colorado Springs, CO
12.2020 - 01.2024
- Partnered with senior leadership on organizational design, workforce planning, and compliance initiatives, supporting over 800 civilian and military personnel across diverse functions.
- Led company-wide performance management and talent development efforts, including coaching, career pathing, and leadership training programs to drive retention and strengthen HR capabilities.
Human Resource Manager-International Programs
Special Operations Command Europe (SOCEUR)
Stuttgart, Germany
01.2018 - 12.2020
- Managed international HR operations for a large, globally dispersed workforce, aligning people strategies with organizational goals and supporting leadership in staffing, succession planning, and employee engagement.
- Led onboarding, training, and process improvement initiatives across cross-cultural teams, developing SOPs that streamlined HR workflows and enhanced consistency in a dynamic, fast-paced environment.
Human Resource Generalist/ Coordinator
3rd Military Information Support Battalion (MISB)
Fort Bragg, NC
10.2011 - 12.2017
- Oversaw day-to-day HR operations for a workforce of 800+, managing onboarding, benefits, records, and promotions while ensuring accuracy and compliance with company policies and federal guidelines.
- Supervised and developed a team of 7 HR specialists, leading training and professional development initiatives to improve workforce readiness, support retention, and build a culture of continuous learning.
Education
Bachelor of Science - Business Administration
Georgia State University
Atlanta, GA05-2026
Skills
-Strategic HR planning
-Employment law and compliance
-Team development
-Talent acquisition and retention
-Employee relations management
- HRIS Technologies
- Performance management
-Conflict resolution and negotiation
-Organizational and time management
Timeline
Insurance Claims Representative- First Notice of Loss Contact Center
United States Automobile Association (USAA)
01.2024 - 01.2025
Senior Human Resource Business Partner
United States Space Command (USSPACECOM)
12.2020 - 01.2024
Human Resource Manager-International Programs
Special Operations Command Europe (SOCEUR)
01.2018 - 12.2020
Human Resource Generalist/ Coordinator
3rd Military Information Support Battalion (MISB)
10.2011 - 12.2017
Bachelor of Science - Business Administration
Georgia State University
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