Summary
Work History
Education
Skills
Timeline
GeneralManager

Kaylen Thompson

Receptionist/Customer Service Rep
Harrisburg,AR

Summary

I am very determined and more than ready to work in an environment that I can make a career out of with the credentials, experience and skills that i have established through out the years. Being dependable, caring and professional is something that I take very serious in order to become a successful office administrator and to move up in the company for which I will be working for. I have a passion for taking care of people and helping my community in some way. My resume is a reflection of my character and work ethics.

Work History

Home Health Care Aide

Daily Dove Care
Harrisburg, Pennsylvania
01.2021 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Supervised daily activities and provided assistance to clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.

Hotel Front Desk Receptionist

Comfort Inn & Suites
Harrisburg, PA
11.2019 - 01.2020
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Member Service Representative

YMCA- Camp Curtin
Harrisburg, PA
03.2019 - 07.2019
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Created and maintained detailed database and flyers to develop promotional sales for programs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Central Dauphin East Senior High School
Harrisburg, PA
08.2010 - 06.2014

Associate of Applied Science - Administrative Office Management

Harrisburg Area Community College
Harrisburg, PA
08.2018 - Current

Skills

    Community integration

Documentation and reporting

Office administration

Customer/Client relations

Telephone skills

Organization skills

Sorting and labeling

Professional demeanor

Billing and Invoicing

Spreadsheet development

Patient care

Timeline

Home Health Care Aide

Daily Dove Care
01.2021 - Current

Hotel Front Desk Receptionist

Comfort Inn & Suites
11.2019 - 01.2020

Member Service Representative

YMCA- Camp Curtin
03.2019 - 07.2019

Associate of Applied Science - Administrative Office Management

Harrisburg Area Community College
08.2018 - Current

High School Diploma -

Central Dauphin East Senior High School
08.2010 - 06.2014

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Kaylen ThompsonReceptionist/Customer Service Rep