Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Education and Training
Timeline
Generic

Kaylen Tinoco

Lynwood,CA

Summary

I Adjust at complaint resolution and time management, I excelled as a Customer Service Representative at Domino's Pizza, enhancing customer satisfaction through effective communication and swift problem-solving. Leveraging skills in cash register systems and active listening, I significantly improved service efficiency, fostering strong customer and team relationships. Therefore also engaging in Communicative customer service profession and motivated to maintain customer satisfaction and contribute to company success. There is also History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I Offer these skills with CRM systems paired with outstanding active listening and multitasking abilities. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience in customer service roles..

Diligent with solid background in warehouse administration and logistics. Effectively coordinated inventory management and facilitated seamless operations to support warehouse efficiency. Demonstrated organizational skills and proficiency in data entry and record-keeping.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Warehouse Administrative Assistant

Mainfreight Logistics
12.2024 - Current
  • Processed incoming shipments and maintained accurate inventory records using warehouse management systems.
  • Coordinated with team members to ensure efficient order fulfillment and timely dispatch of products.
  • Assisted in tracking inventory levels, identifying discrepancies, and implementing corrective measures.
  • Managed administrative tasks including data entry, filing, and maintaining documentation for operational compliance.
  • Supported logistics operations by preparing shipping labels and organizing transportation schedules.
  • Communicated effectively with suppliers and vendors to resolve issues related to orders or deliveries.
  • Developed standard operating procedures for administrative tasks to enhance workflow efficiency within the warehouse environment.
  • Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity.
  • Implemented new filing systems for more efficient document retrieval, reducing time spent searching for records and increasing overall administrative productivity.
  • Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
  • Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
  • Contributed to a safer work environment through meticulous monitoring of safety protocols and reporting any observed violations.
  • Collaborated with cross-functional teams to resolve discrepancies in shipments or inventory records, fostering strong relationships among departments.
  • Improved employee training programs by developing comprehensive materials covering essential warehouse tasks and responsibilities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Warehouse Administrative Assistant

Mainfreight Logistics
12.2024 - Current
  • Processed incoming shipments and maintained accurate inventory records using warehouse management systems.
  • Coordinated with team members to ensure efficient order fulfillment and timely dispatch of products.
  • Assisted in tracking inventory levels, identifying discrepancies, and implementing corrective measures.
  • Managed administrative tasks including data entry, filing, and maintaining documentation for operational compliance.
  • Supported logistics operations by preparing shipping labels and organizing transportation schedules.
  • Communicated effectively with suppliers and vendors to resolve issues related to orders or deliveries.
  • Developed standard operating procedures for administrative tasks to enhance workflow efficiency within the warehouse environment.
  • Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity.
  • Implemented new filing systems for more efficient document retrieval, reducing time spent searching for records and increasing overall administrative productivity.
  • Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
  • Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
  • Contributed to a safer work environment through meticulous monitoring of safety protocols and reporting any observed violations.
  • Collaborated with cross-functional teams to resolve discrepancies in shipments or inventory records, fostering strong relationships among departments.
  • Improved employee training programs by developing comprehensive materials covering essential warehouse tasks and responsibilities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Customer Service Representative

Dominos Pizza Inc.
08.2024 - 12.2024

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Assisted customers with product selection, ordering, billing, and returns.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Operated cash register to process customer transactions accurately and efficiently.

• Provided excellent customer service while handling customer inquiries, complaints, and resolving any issues that may arise.

• Issued receipts, refunds, credits or change due to customers.

• Followed safety protocols when working with hazardous materials and chemicals.

• Maintained relationships with customers and partners through effective communication.

Education

High School Diploma -

Marco Antonio Firebaugh HighSchool
Lynwood
06-2023

Associate Degree - Logistics And Supply Chain Management

Cerritos College
Norwalk, CA

Skills

  • Warehouse operations
  • Scheduling appointments
  • File management
  • Logistics support
  • Teamwork and communication
  • Invoicing and billing
  • Customer service
  • Multitasking
  • Organizational skills
  • Telephone and email etiquette
  • Document and file management
  • Documentation and recordkeeping
  • Administrative procedures
  • Editing and proofreading
  • Inventory control
  • Record keeping
  • Inventory management
  • Administrative background

Accomplishments

  • completed a program at my first semester in college

Affiliations

  • networking at my college

Certification

  • received a certificate in completion of a program from my CC.

Education and Training

true,other,other

Timeline

Warehouse Administrative Assistant

Mainfreight Logistics
12.2024 - Current

Warehouse Administrative Assistant

Mainfreight Logistics
12.2024 - Current

Customer Service Representative

Dominos Pizza Inc.
08.2024 - 12.2024

High School Diploma -

Marco Antonio Firebaugh HighSchool

Associate Degree - Logistics And Supply Chain Management

Cerritos College
Kaylen Tinoco