M365 Copilot
Kaylena Davis
Cincinnati
Summary
Dynamic IT Consultant with a proven track record at KiZAN Technologies, excelling in adoption and change management. Recognized for enhancing client satisfaction through tailored solutions and effective communication. Proficient in Office 365 administration, I foster collaboration and adaptability, driving project success and operational efficiency.
Experienced with implementing IT solutions that streamline operations and improve system performance. Utilizes technical expertise to provide effective troubleshooting and support. Knowledge of working collaboratively with teams to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate IT Consultant
KiZAN Technologies
06.2025 - Current
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
- Collaborated with cross-functional teams to develop integrated systems that increased productivity.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Coached leaders on best practices for managing change effectively, fostering a culture of adaptability within the organization.
Junior Associate Consultant
KiZAN Technologies
04.2023 - 06.2025
- Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
- Supported senior associates in managing client relationships by scheduling meetings, taking minutes, and following up on action items.
- Ensured timely completion of projects through diligent monitoring of deadlines and effective coordination between team members.
- Edited and proofread documents for accuracy and completeness.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing knowledge and skills about deployed technologies.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
CSP Specialist
KiZAN Technologies
04.2022 - 04.2023
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Negotiated with customers to improve profit margins.
- Identified areas of operational inefficiency through careful analysis of company performance metrics, recommending actionable improvement measures.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Managed cash sales and monthly balance sheet reconciliation to identify unusual transactions, spot inefficiencies, and rectify errors.
Intern
KiZAN Technologies
06.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Education
High School Diploma -
Butler Tech - D. Russel Lee
Hamilton, OH05-2022
Skills
- Adoption and Change Management
- Organizational development
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Task prioritization
- Office 365 administration
- M365 Technologies: Copilot, SharePoint, Microsoft Teams, Office applications,
Certification
- Prosci Certified Change Practitioner
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft 365 Certified: Fundamentals
- CompTIA IT Fundamentals (ITF+)
- Lean Six Sigma Yellow Belt
Software
SharePoint
Microsoft Teams
ShareGate Migration Tool
Office Suite
PowerShell
Timeline
Associate IT Consultant
KiZAN Technologies
06.2025 - Current
Junior Associate Consultant
KiZAN Technologies
04.2023 - 06.2025
CSP Specialist
KiZAN Technologies
04.2022 - 04.2023
Intern
KiZAN Technologies
06.2021 - 04.2022
High School Diploma -
Butler Tech - D. Russel Lee
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