Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Kaylena Thanhardt

Springfield,OR
Kaylena Thanhardt

Summary

Attentive Assistant Store Manager offering over 16 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Overview

16
years of professional experience

Work History

WinCo Foods
Eugene, OR

Temp Manager
03.2024 - 04.2024

Job overview

  • Day to day operations of the store
  • Writing schedules
  • Hiring and promoting
  • Cashier when needed
  • Over see 135 employees
  • Customer service
  • Issuing Discipline.
  • Terming employees
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

WinCo Foods
Eugene, OR

Assistant Store Manager
04.2019 - 04.2024

Job overview

  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.

WinCo Foods
Springfield , OR

Management Trainee
07.2016 - 04.2019

Job overview

  • Provided on-the-job training to new employees in accordance with company standards.
  • Collaborated with senior management to ensure successful implementation of projects.
  • Resolved customer issues efficiently to build loyalty.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Completed special projects under manager guidance.
  • Recruited and trained new employees to meet job requirements.
  • Attended classes in Bosie, ID for management

WinCo Foods
Eugene, OR

Lead Clerk
04.2011 - 04.2015

Job overview

  • Running the front end
  • Customer interaction
  • Customer service selling money orders and send/receive money
  • Receiving clerk when needed
  • Ordering inventory
  • Quarter inventory counts
  • Cashier
  • Training new employees
  • Frieght
  • Assist customers with their needs
  • Working with management on displays
  • Helped open 3 new stores
  • Held employees to company standards

WinCo Foods
Eugene, OR

Freight Stocker
11.2007 - 04.2011

Job overview

  • Received, unloaded, and stocked incoming freight.
  • Maintained accurate inventory of all items in stock.
  • Verified accuracy of shipments against invoices or purchase orders.
  • Assisted customers with product selection and loading merchandise into their vehicles.
  • Followed safety protocols when operating equipment such as forklifts, pallet jacks, and dollies.
  • Rotated stock on a regular basis to prevent spoilage and damage due to age or temperature fluctuations.
  • Monitored expiration dates for food items and removed outdated products from shelves promptly.
  • Communicated effectively with managers regarding stocking levels, order requests, supply shortages.
  • Provided excellent customer service by responding quickly to inquiries.
  • Used hand trucks and other material-handling equipment safely while moving heavy objects.
  • Collected payment from customers in exchange for goods purchased.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Greeted customers and retrieved requested products to drive satisfaction.

Education

Opportunity Center Highschool
Eugene, OR

High School Diploma
06-2004

Lane Community College
Eugene, OR

Some College (No Degree) from Accounting And Business Management

Skills

  • Records Management
  • Business Development
  • Department Oversight
  • Store Organization
  • Stock management
  • Loss Prevention
  • Staff Scheduling
  • Customer Service
  • Team Management
  • Assignment Delegation
  • Employee Scheduling
  • Hiring and Training
  • Pricing and Markdowns
  • Order writer
  • Excel spreadsheet experience
  • Microsoft Word experience
  • Pos system Proficient
  • PowerPoint experience
  • Can stock at a hundred and twenty five cases an hour
  • Cashier proficiency is 110%
  • Boost morale of teammates and get bian on projects and change
  • Deadline-oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Temp Manager

WinCo Foods
03.2024 - 04.2024

Assistant Store Manager

WinCo Foods
04.2019 - 04.2024

Management Trainee

WinCo Foods
07.2016 - 04.2019

Lead Clerk

WinCo Foods
04.2011 - 04.2015

Freight Stocker

WinCo Foods
11.2007 - 04.2011

Opportunity Center Highschool

High School Diploma

Lane Community College

Some College (No Degree) from Accounting And Business Management

Similar Profiles

CREATE PROFILE
Kaylena Thanhardt