Kaylene Coulter
Ramah,CO
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrates a proven ability to maintain composure and professionalism in high-stress situations, swiftly and effectively resolving customer complaints. Possesses outstanding communication, organizational, and multitasking skills. Committed to delivering the highest quality service and cultivating a positive customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PATIENT TRANSPORTER
Common Spirit
05.2022 - Current
- Assisted patients with moving out of beds, wheelchairs, and stretchers
- Transported patients to and from medical appointments and procedures safely and efficiently
- Talked to patients throughout transport time to comfort and help ease anxiety
- Ensured that all supplies necessary for transporting patients were available at all times
- Alerted nursing staff immediately to any signs of patient distress or equipment malfunction
- Accurately completed paperwork related to patient transport services in a timely manner
- Provided assistance to nursing staff by helping move heavy equipment or furniture around the unit as needed
- Responded quickly to emergency situations involving patient transport needs; provided prompt assistance as required
- Adhered to strict infection control guidelines when assisting with transfers or bedside visits
- Strictly followed HIPAA regulations regarding confidentiality of patient information while transporting them
- Developed extensive knowledge of the layout of the facility for efficient navigation of hallways and elevators
- Maintained knowledge of hospital policies and procedures related to patient transport services
- Filled in as Patient Transport Dispatch
- Made phone calls to prepare nurses we transport was coming for a patient
- Took care of emails, productivity.
CHILDCARE COORDINATOR
Meridian Ranch Recreation Center
01.2019 - 05.2022
- Tracked budget expenditures relating to staffing costs, supplies and equipment purchases
- Oversaw day-to-day operations including scheduling shifts for employees, ordering supplies and equipment
- Utilized effective communication skills when interacting with parents, staff members and other stakeholders involved in the facility's daily operations
- Created and implemented policies and procedures regarding the safety and security of children in the care environment
- Conducted regular meetings with staff to review progress, discuss issues or concerns and set goals
- Maintained accurate records for each enrolled child including attendance logs, immunization records, incident reports
- Trained new employees in best practices related to childcare policies and procedures.
MEMBER SERVICE REPRESENTATIVE
YMCA/Meridian Ranch Recreation Center
10.2016 - 01.2019
- Offered best-in-class service to members through prompt, courteous, and professional interactions
- Processed member applications, updated accounts, and maintained records
- Handled sensitive and confidential information with discretion to maintain department security
- Built relationships with members through quality interactions that exceeded expectations
- Used provided electronics to document transactions conducted during shift
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
CHILDCARE SITE DIRECTOR
YMCA
08.2016 - 11.2017
- Coordinated field trips for educational purposes or recreational activities
- Managed daily operations of the facility including scheduling, staffing, programming, recordkeeping, safety inspections
- Resolved conflicts between children using appropriate techniques
- Maintained compliance with all local, state, and federal regulations relating to child care operations
- Implemented strategies to ensure positive behavior among children while maintaining a safe environment
- Responded quickly and appropriately to emergency situations involving injury or illness of a child
- Encouraged creativity in developing age-appropriate activities for children.
CNA
Team Select
07.2016 - 11.2017
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
WORK STUDY STUDENT
PPC Child Development Center
08.2015 - 07.2016
- Provided administrative support to faculty members, helping streamline processes
- Completed office filing, photocopying, and answering multi-line phones
- Established trusting relationships with families by demonstrating respect for their values and beliefs
- Encouraged positive self-esteem in each child by providing individualized attention and support
- Provided emotional support for the children experiencing difficulties or distress during childcare hours
- Utilized problem-solving strategies to handle unexpected situations or conflicts among the children
- Monitored playground equipment to ensure safety standards were being met at all times
- Created stimulating learning environments that encouraged exploration and discovery.
CNA
People Care Home Healthcare
06.2015 - 06.2016
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Completed in-service training and attended performance improvement meetings.
CNA
Maxim Healthcare
04.2015 - 04.2016
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Utilized restorative care techniques to promote patient independence
- Stocked patient rooms and supply areas to meet patient care needs
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
COMPUTER LAB ASSISTANT
PPCC Computer Lab
08.2014 - 08.2015
- Managed user accounts within an Active Directory structure
- Tested computer systems to identify malfunctions or hardware failures
- Coordinated with vendors to resolve any technical issues that arose during usage of the computer lab
- Assisted students with basic computer troubleshooting and software installation
- Created detailed documentation of all system changes made in the computer lab environment
- Conducted regular system checks to ensure all computers were functioning properly
- Configured printers, scanners, and other peripherals for use in the lab
- Performed system maintenance tasks such as virus scanning, disk defragmentation, and user account setup.
CNA
Northeast Plains Home Health Care LLC
05.2014 - 08.2014
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Prepared residents for meals and assisted with feeding
- Exhibited a compassionate attitude towards all patients regardless of age or disability level
- Helped maintain a positive environment by providing encouragement and support to residents
- Maintained accurate records of patient care, condition, progress, and concerns.
LIBRARY ASSISTANT
Lamar Community College
08.2013 - 05.2014
- Maintained library reading area and reference collection, including books, magazines, newspapers, and audiovisual materials
- Processed print and non-print library materials to prepare for inclusion in library collections
- Facilitated library patrons in locating materials, providing reference services, and answering basic questions
- Registered patrons for library cards for borrowing books and library materials
- Assisted in budgeting activities by monitoring expenditures related to supplies, equipment maintenance and repair costs
- Processed lending, return and renewal of library items with library computer systems
- Categorized and shelved library materials according to established procedures.
CREW MEMBER
McDonalds
06.2013 - 08.2013
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner.
LAB ASSISTANT
Lamar Community College
08.2012 - 05.2013
- Prepared, stored, and transferred samples for labs
- Conducted routine maintenance on lab equipment to ensure proper functioning
- Filed and organized papers
- Graded tests.
CNA
Good Samaritan
05.2012 - 08.2012
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Completed in-service training and attended performance improvement meetings
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Provided quality care to elderly patients in a long-term care facility setting
- Cleaned and sanitized medical equipment and rooms
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Encouraged patient participation in activities designed for their physical and mental health improvement
- Maintained accurate records of patient care, condition, progress, and concerns.
DISHWASHER
Country Corner Café
04.2011 - 08.2011
- Assisted department team with other duties during high volume periods
- Handled dishwashing tasks to provide the kitchen with a steady supply of clean pots, pans, and cooking utensils
- Adhered to all company safety and sanitation policies and procedures
- Utilized time management skills to complete tasks within designated deadlines
- Cleaned and restocked the wash area after each shift
- Emptied trash in the kitchen and cleaned trash cans using water and solvents.
Education
Associates Of Art -
Pikes Peak Community College
Colorado Springs, CO12.2017
HIGH SCHOOL DIPLOMA -
Big Sandy High School
Simla, CO05.2012
CERTIFICATION IN CERTIFIED NURSES AIDE -
Forte Morgan Community College
Wray, CO07.2011
Skills
- Problem Resolution
- Computer Literacy
- Organized
- Multi Tasker
- Company Guidelines
Certification
CNA
References
References available upon request
Timeline
PATIENT TRANSPORTER
Common Spirit
05.2022 - Current
CHILDCARE COORDINATOR
Meridian Ranch Recreation Center
01.2019 - 05.2022
MEMBER SERVICE REPRESENTATIVE
YMCA/Meridian Ranch Recreation Center
10.2016 - 01.2019
CHILDCARE SITE DIRECTOR
YMCA
08.2016 - 11.2017
CNA
Team Select
07.2016 - 11.2017
WORK STUDY STUDENT
PPC Child Development Center
08.2015 - 07.2016
CNA
People Care Home Healthcare
06.2015 - 06.2016
CNA
Maxim Healthcare
04.2015 - 04.2016
COMPUTER LAB ASSISTANT
PPCC Computer Lab
08.2014 - 08.2015
CNA
Northeast Plains Home Health Care LLC
05.2014 - 08.2014
LIBRARY ASSISTANT
Lamar Community College
08.2013 - 05.2014
CREW MEMBER
McDonalds
06.2013 - 08.2013
LAB ASSISTANT
Lamar Community College
08.2012 - 05.2013
CNA
Good Samaritan
05.2012 - 08.2012
DISHWASHER
Country Corner Café
04.2011 - 08.2011
Associates Of Art -
Pikes Peak Community College
HIGH SCHOOL DIPLOMA -
Big Sandy High School
CERTIFICATION IN CERTIFIED NURSES AIDE -
Forte Morgan Community College
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