Kaylene Samaniego
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events.
Overview
12
12
years of professional experience
Work History
Catering & Conference Coordinator
Venetian Resort & Casino
03.2023 - Current
- Assist Catering & Conference Managers groups of 1,500 or more attendees and a Food & Beverage minimum of $160,000.00 or more.
- Create In-House Banquet Event Orders.
- Collaborate with internal teams; meeting services, banquets, and public assistance department [PAD] while acting as a liaison with meeting planners and convention VIPs.
Advanced Customer Care Specialist Ll
Crate & Barrel L CB2
04.2021 - 10.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Project Manager
Metrolina Restoration, LLC
11.2020 - 05.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Group Services Supervisor
MGM Grand Hotel & Casino
10.2015 - 03.2020
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Analyzes, implements, and executes auxiliary standard operating policies and procedures
Group Services Specialist
MGM Grand Hotel & Casino
01.2015 - 10.2015
- Acted as liaison between sales, conference, hotel, and meeting planners to facilitate special accommodation requests and requirements for guests and VIPS.
- Managed small to large group and entertainment events consisting of booking housing, transportation, and amenity needs for guests pertaining to sales contracts.
- Developed itineraries and forecasts for internal lines of business.
Assistant Front Desk Manager
MGM Grand Hotel & Casino
06.2014 - 01.2015
- Supervised front desk staff consisting of 30-80 agents.
- Responded to guest requests or inquiries of escalation, both in-person, by telephone, and email .
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
Front Desk Clerk
MGM Grand Hotel & Casino
08.2011 - 06.2014
- Effectively upsold and made recommendations to guests to guarantee memorable experience.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
High School Diploma -
Cimarron - Memorial High School
Las Vegas06.2006
Skills
- Managing Events Start to Finish
- Events Requirements Gathering
- Financial Transactions
- Attention To Detail
- Excellent Written and Verbal Communication Customer Service
- Teamwork and Collaboration
- Project Planning, Scheduling, and Coordinating
Timeline
Catering & Conference Coordinator
Venetian Resort & Casino
03.2023 - Current
Advanced Customer Care Specialist Ll
Crate & Barrel L CB2
04.2021 - 10.2023
Project Manager
Metrolina Restoration, LLC
11.2020 - 05.2022
Group Services Supervisor
MGM Grand Hotel & Casino
10.2015 - 03.2020
Group Services Specialist
MGM Grand Hotel & Casino
01.2015 - 10.2015
Assistant Front Desk Manager
MGM Grand Hotel & Casino
06.2014 - 01.2015
Front Desk Clerk
MGM Grand Hotel & Casino
08.2011 - 06.2014
High School Diploma -
Cimarron - Memorial High School