KAYLENE FERREIRA
New York,NY
Summary
Motivated and friendly worker with a flexible schedule. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
4
4
years of professional experience
Work History
Team Member
Shake Shack
New York, New York
06.2024 - Current
- Maintained a clean and organized work area throughout shift.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to maximize productivity and efficiency.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Completed day-to-day duties accurately and efficiently.
WAITRESS
Bluestone Lane Cafe
New York, NY
11.2023 - 01.2024
- Greeted guests and took food orders
- Greeted and sat customers, taking drink orders and making pairing recommendations
- Handled cleaning duties, including mopping floors, sanitizing workstations and cleaning tables in dining room and kitchen areas
- Managed proper set-up of dining room and amenities
- Restocked service areas, including beverage stations and condiment carts.
BARISTA
Early Bird Cafe
Bronx, New York
08.2023 - 11.2023
- Took coffee, food and other beverage orders
- Prepared orders quickly and effectively
- Created coffee orders, and cleaned and maintained express machines, coffee grinders and blenders
- Greeted customers
- Took customers orders and entered them into POS
- Delivered excellent customer service
- Prompt food and beverage deliveries
- Maintained a clean and professional appearance and dining area for guests satisfaction.
CASHIER
Peachwave frozen yogurt
Bronx, New York
02.2023 - 08.2023
- Operated cash register[s]
- Counted out cash drawers
- Closed store
- Assisted customers as needed
- Helped customers find what they are looking for
- Stocked merchandise
- Lifted heavy boxes
- Made sure store was always clean
- Greeted every customers.
SURVEYOR
summer bridge program
Bronx, New York
07.2020 - 08.2020
- Completed Various types of surveys
- Reported honest and accurate results to the research team.
Education
GED -
CUNY prep
Bronx, New York06.2023
Skills
- Computer literacy
- detail-oriented
- accurate
- Strong Organization
- Works well under pressure
- Reliable
- Cook
- Childcare
- Active listener
- Punctual
- Following Instructions
- Customer Service
Timeline
Team Member
Shake Shack
06.2024 - Current
WAITRESS
Bluestone Lane Cafe
11.2023 - 01.2024
BARISTA
Early Bird Cafe
08.2023 - 11.2023
CASHIER
Peachwave frozen yogurt
02.2023 - 08.2023
SURVEYOR
summer bridge program
07.2020 - 08.2020
GED -
CUNY prep
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