Kaylene Hernandez
Stevens Point,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Respectful, punctual, and hardworking.
Overview
9
9
years of professional experience
Work History
Office Associate
Point Plowing LLC
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Developed and maintained spreadsheets in Microsoft Excel to track and chart information such as customer Information and dates of services.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Bartender
O'Briens On Main
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced cleaning procedures to create a clean and inviting atmosphere.
Bartender
Pete's Sports Bar
08.2020 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Store Leader
Menchies Frozen Yogurt
08.2014 - 07.2018
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Planned optimal workflow through successful scheduling and task delegation.
- Elevated team performance with motivational approach and excellent training abilities.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered questions about store policies and addressed customer concerns.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
No Degree - Wildlife Education
University of Wisconsin - Stevens Point
Stevens Point, WIAssociate of Science - Wildlife Ecology
University of Wisconsin-Manitowoc
Manitowoc, WI05.2018
High School Diploma -
Manitowoc Lutheran High School
Manitowoc, WI05.2016
Skills
- Cash Register Operations
- Microsoft Word
- Paperwork Processing
- Business Communications
- Billing and Coding
- Social Media and Promotions
- Bookkeeping
- Office Reception
- Mail Management
- Excel Spreadsheets
Timeline
Office Associate
Point Plowing LLC
05.2023 - Current
Bartender
O'Briens On Main
03.2022 - Current
Bartender
Pete's Sports Bar
08.2020 - 05.2023
Store Leader
Menchies Frozen Yogurt
08.2014 - 07.2018
No Degree - Wildlife Education
University of Wisconsin - Stevens Point
Associate of Science - Wildlife Ecology
University of Wisconsin-Manitowoc
High School Diploma -
Manitowoc Lutheran High School
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