Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kaylene L Erb

Mitchell,OR

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

25
25
years of professional experience

Work History

Owner/Manager

Skyhook Motel
10.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.

Manager/housekeeper/grounds keeper

Skyhook Motel
09.2014 - 09.2016
  • Maintained professional, organized, and safe environment for patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Ensured all rooms met motel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive year round.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
  • Reduced water usage by installing and maintaining efficient irrigation systems.

Head

Mitchell
08.2014 - 06.2016
  • Multi-task and manage several different tasks at the same time.
  • Enforce and maintain high standards of hygiene.
  • Manage food inventories.
  • Placed orders to restock items before supplies ran out.
  • Check food deliveries when they arrive to make sure they are good quality.
  • Good organizational skills.
  • Accurately document revenue and expenditure (budget).
  • Supervise the cooking of food.
  • Cook food from scratch. A good understanding of recipes and food cooking methods.
  • Menu planning Determining portions
  • Training employees.
  • Update staff timesheets and payroll documents.

Kitchen Assistant/Dormitory Resident Assistant

Mitchell School District
09.2013 - 06.2014
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Substitute in the School dormitory by supervising students in the dorm 2 weekends a month, and communicate with staff and students

Fiberglass fabrication

FCC Commercial Furniture
05.2000 - 03.2006
  • Supervised fiberglass department for about 4 1/2 years and before that I operated fiberglass copper gun.
  • Established effective communication channels amongst team members which fostered collaboration leading to successful project completion on-time and within budget.
  • Conducted regular performance evaluations, providing constructive feedback to team members and setting clear expectations for continued growth and development.
  • Maintained all equipment as in chopped gun and resin pumps.
  • Improved overall product quality by establishing rigorous quality control procedures and standards.
  • Mixed different products for use in chopper gun. (resin, catylist, putties and gelcoat.)ect.
  • Enhanced efficiency by streamlining fabrication processes and implementing lean manufacturing techniques.
  • Reduced production downtime by developing and implementing preventative maintenance schedules for equipment.
  • Led cross-functional problem-solving initiatives to address recurring issues in product design or manufacturing processes, resulting in improved product performance and reduced defects rate over time.
  • Streamlined workflow processes through detailed planning strategies that ensured efficient utilization of available resources while maintaining high-quality output levels.

Education

No Degree - General Studies

Umpqua Community College
Roseburge, OR
01-2011

High School Diploma/GED - GED

Umpqua Community Colledge
Roaseburg, OR
07.2007

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Additional Information

Maintained five acres for 15 years in the Winston area, Operated and maintained various equipment including lawn mowers, tractors, pumps, high powered weed eaters, hedge trimmers

Timeline

Owner/Manager

Skyhook Motel
10.2016 - Current

Manager/housekeeper/grounds keeper

Skyhook Motel
09.2014 - 09.2016

Head

Mitchell
08.2014 - 06.2016

Kitchen Assistant/Dormitory Resident Assistant

Mitchell School District
09.2013 - 06.2014

Fiberglass fabrication

FCC Commercial Furniture
05.2000 - 03.2006

No Degree - General Studies

Umpqua Community College

High School Diploma/GED - GED

Umpqua Community Colledge

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Kaylene L Erb