Kaylene Nelson
Bloomington,MN
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, self motivated, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
10
10
years of professional experience
Work History
Mailroom Rescan Support Specialist
Smart Data Solutions
06.2022 - Current
- Preparing, verifying, and counting documents to be scanned.
- Monitor and accurately process rejects and rescans including paper, digital and film.
- Ensure all PHI information is kept confidential.
- Pull documents in archive boxes and reprocess documents as needed.
- Attach additional documentation from CDs and X-ray film to documents currently in the system.
- Determine different type of documents and-or information to reprocess.
- Utilized ticketing system to track customer requests and prioritize urgent needs
Mailroom Document Processor
Smart Data Solutions
06.2021 - 06.2022
- Opening, sorting, and batching confidential documents
- Motivated, self-starter and able to multitask with high attention to detail
- Ensure that all personal health information (PHI) is kept confidential
- Train new hires on day-to-day functions.
- Batch minimum of 8 pounds of mail per hour
Forensic Processor II-Confirmations Clerk
Laboratory Corporations of America (LabCorp)
02.2020 - 05.2021
- Receive specimens for testing; evaluate specimens and test orders; accession and aliquot specimens, organize work to maintain efficiency and acceptable turn-around-time; recognize unacceptable and unusual specimens and handle appropriately
- Aliquot initial screened positive specimens for further testing requirements
- Maintain equipment, clean, and perform scheduled and as needed maintenance procedures; trouble shoot as required
- Proficient in all Forensic Processor functions
Forensic Processor I
Laboratory Corporations of America (LabCorp)
04.2019 - 02.2020
- Process client samples, quality control samples and proficiency samples
- Maintain work area, equipment, cleans, and perform scheduled and as needed maintenance procedures
- Complete all documents accurately and neatly
- Monitor chain of custody, and custody and control forms for completeness and acceptability
- Use independent judgment to decide how to process a wide variety of samples in accordance with applicable requirements, standards and regulations.
MinnAqua Intern
MN Dept. Natural Resources
05.2018 - 09.2018
- Taught fishing skills, fish identification, aquatic ecology, fisheries management, and water stewardship to a variety of audiences using MinnAqua lessons and resources
- Staff park’s visitor center and answer questions from the public
- Provided excellent customer service and represented the Parks and Trails Division, MinnAqua, and the DNR positively.
- Inspired program participants to have enthusiasm for Minnesota’s natural, cultural, and recreational resources.
Circulation Student Worker
Chalmer Davee Library
01.2017 - 05.2018
- Maintained excellent customer service and positive attitude towards patrons and fellow teammates
- Re-shelving, checking in and checking out of books and other items
- Assisting patrons and answering questions about the library
- Working various hours between 7:30am to 1:00am
Team Member
Chuck and Don’s Pet Food Outlet
03.2014 - 10.2017
- Replenish sales floor with stock including bags up to 50 pounds
- Providing excellent customer service including consultation on products in the store, retrieving items for customers, and cashiering
- Performed multiple tasks throughout shift with minimal to no supervision.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
Education
Bachelor of Science in Geology -
University of Wisconsin: River Falls
River Falls, WI12.2018
Skills
- Creative Issue Resolution
- Problem-Solving
- Teamwork and Collaboration
- Collaborative Team Player
- Microsoft Windows and Office
- Friendly and Patient
- Error Detection
Extracurricular Activities
Member of Geological Society, UWRF, September 2016- December 2018
References
Available upon request
Timeline
Mailroom Rescan Support Specialist
Smart Data Solutions
06.2022 - Current
Mailroom Document Processor
Smart Data Solutions
06.2021 - 06.2022
Forensic Processor II-Confirmations Clerk
Laboratory Corporations of America (LabCorp)
02.2020 - 05.2021
Forensic Processor I
Laboratory Corporations of America (LabCorp)
04.2019 - 02.2020
MinnAqua Intern
MN Dept. Natural Resources
05.2018 - 09.2018
Circulation Student Worker
Chalmer Davee Library
01.2017 - 05.2018
Team Member
Chuck and Don’s Pet Food Outlet
03.2014 - 10.2017
Bachelor of Science in Geology -
University of Wisconsin: River Falls
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