Kaylene Stotts

• Detail-oriented and customer-focused mortgage professional with 4+ years of experience supporting loan processors, underwriters, and originators. Seeking to leverage knowledge of loan documentation, compliance, and pipeline management as a Processing Support Coordinator at. Committed to delivering efficient, accurate, and high-quality service in a fast-paced lending environment.
• Core Competencies
• Mortgage Loan Processing Support
• Encompass LOS Proficiency
• Document Review & Validation
• Loan File Auditing
• FHA, VA, Conventional Guidelines
• Customer Service & Communication
• Pipeline Management
• Workflow Coordination
• Data Entry Accuracy
• Managed high-volume caseloads

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.

Apparel Associate:

• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
• Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
• Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
• Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.

Bakery Associate:

• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Deli Associate:

• Managed restocking duties during peak hours efficiently without compromising workplace safety or product quality standards.
• Assisted customers with inquiries regarding product availability, location, and storage requirements, providing excellent service at all times.
• Performed critical daily tasks such as temperature checks, ensuring adherence to food safety regulations and standards.
• Assisted with breaking down loads and stocking assigned sections.
• Practiced preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of items needing repair.
• Demonstrated adaptability with shifting priorities while maintaining strong focus on core tasks amidst dynamic work demands.
• Expedited order fulfillment by swiftly locating requested products within the freezer area.
• Contributed to minimized waste through careful monitoring of expiration dates on perishable goods.