Kayleon Parker
Amarillo,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at the American Quarter Horse Association. Excelled in database entry and relationship building, significantly improving member retention rates. Demonstrated exceptional multitasking and attention to detail, ensuring high-quality standards and efficient document management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Special Handling Clerk
American Quarter Horse Association
07.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Edited and proofread documents for accuracy and completeness.
Quality Assurance Specialist
American Quarter Horse Association
07.2022 - 07.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
Member Experience Professional
American Quarter Horse Association
09.2021 - 07.2022
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
Education
Associate of Science - General Studies
Amarillo College
Amarillo, TX05.2026
Skills
- Telephone Etiquette
- Customer Satisfaction
- Filing systems
- Database entry
- Prioritization
- Relationship Building
- Document Management
- Research
- Quality Control
- Typing Speed
- Proofreading
- Record preparation
- Spreadsheet development
- Multitasking
- Attention to Detail
- Time Management
Timeline
Special Handling Clerk
American Quarter Horse Association
07.2023 - Current
Quality Assurance Specialist
American Quarter Horse Association
07.2022 - 07.2023
Member Experience Professional
American Quarter Horse Association
09.2021 - 07.2022
Associate of Science - General Studies
Amarillo College
Similar Profiles
Carli BurkettCarli Burkett
Case Management Associate at American Quarter Horse AssociationCase Management Associate at American Quarter Horse Association
Malynda ReedMalynda Reed
Manager of Racing/AQHA Racing Challenge at American Quarter Horse AssociationManager of Racing/AQHA Racing Challenge at American Quarter Horse Association
Brandy NapierBrandy Napier
Scribe at Northern Ohio Quarter Horse AssociationScribe at Northern Ohio Quarter Horse Association