Kayleshia Tankersley
Warrior,Alabama
Summary
Passionate mental health counseling graduate student who desires to help individuals find constructive ways to cope with emotional and mental issues. Who is committed to providing compassionate, results-oriented, and solution-focused treatment through clear communication, attentive listening, and reliable documentation. That is centered on establishing trust, cultivating therapeutic connections, and developing strong and supportive bonds that promote honest management of difficult situations and issues involving clients, employees, and management.
Overview
14
14
years of professional experience
Work History
Office Manager/Data Entry
Liberty Development
11.2017 - Current
- Input large volumes of information and photos into work orders and completed data entry tasks with accuracy and efficiency.
- Stored completed documents in appropriate locations
- Kept track of invoices via QuickBooks and reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Used Excel and Microsoft Word daily
- Answered/managed multi-line phone system to answer and transfer calls to staff members, faxed, e-mailed, used copy machine, and other office equipment
- Collaborated with departmental leaders to establish organizational goals, strategic plans, objectives, and prioritize competing tasks to meet high-volume targets.
- Communicated with and guided external vendors and service providers to ensure organization, department, and work unit's business needs were met
- Supervised administrative staff and provided training and orientation to new staff
- Delivered quality customer service to staff and customers
- Cleaned and organized the office, maintaining orderliness.
Assistant Manager/Shift Leader Manager
Subway
04.2011 - 04.2016
- Managed shift operations by leading and directing team members on effective methods, operations, and procedures while maintaining a clean, safe, and organized store environment to enhance customer experience.
- Generated activity schedules and inventoried deliveries into local computer system
- Always met or exceeded established quality standards for food preparation and overall cleanliness while ensuring exceptional customer service
- Tracked store inventories and replenished products according to demand, then organized company merchandise and displays to increase brand awareness and product sales
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Identified operational process inefficiencies and reviewed monthly financial results to recommend necessary improvements and opportunities to improve profitability.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cashier
Michaels Craft Store
10.2014 - 12.2015
- Responsible for ensuring high quality customer service
- Responsibilities included operating registers, doing returns, exchanges, zoning, inventory, stocking, and answering phones
- Achieved and maintained the high e-mail capture rate desired by management
- Greeted and informed customers of products, fostering positive store experiences
- Leveraged POS system to perform purchase transactions for team members and customers
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Helped customers locate merchandise
- Bagged or boxed merchandise and prepared packages for shipment
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Processed merchandise returns and exchanges
Shift Leader
Subway
04.2011 - 07.2014
- Managed shift operations
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Generated activity schedules and inventoried deliveries into the local computer system
- Always met or exceeded established quality standards for food preparation and overall cleanliness while ensuring exceptional customer service
- Complied with company standards and policies, setting example for and mentoring team members
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Shared customer feedback to improve operations and build brand loyalty
- Held team members accountable during shift by effectively coaching to improve performance
Manager
Next Era Sports
10.2012 - 12.2013
- Managed operations of kiosk and employees, ensured good customer service, entered new inventory into computer system, priced merchandise, weekly inventory, called in and calculated payroll, bonuses, and commission as well as interviewed perspective employees for open positions
- Managed expense and investment budgets to meet business operating plans
- Coached, motivated team, and offered constructive feedback to team members, boosting overall job performance and driving sales while delivering exceptional customer service
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Tracked company inventories and ordered new products to replenish equipment levels
- Solved problems and resolved conflicts for team members and customers
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Interviewed and hired prospective employees according to team needs
Office Manager
WTM & Associates
06.2010 - 03.2013
- Maintained bookkeeping records using QuickBooks software
- Contributed to writing company policies and procedures for multiple companies and organizations
- Other responsibilities included updating certification manuals, managing registrant information for conferences, assisting in marketing company and other sponsored companies, answering phones, copying, faxing, and filing as needed
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Supervised administrative staff, driving front office operations and continuous workflow
- Implemented office procedures, creating streamlined processes
Education
Master of Science - Mental Health Counseling
Capella University
Minneota, MN09.2025
Bachelor of Science - Business
Faulkner University
Montgomery, Alabama05.2019
Basics -
Wallace State Community College
Hanceville, AL05.2017
GED -
Wallace State Community College
Hanceville, Alabama01.2003
Skills
- Microsoft Office Suite
- Written and Verbal Communication
- Honesty and Integrity
- Adaptable and Resilient
- Goal Setting
- Multitasking and Prioritization
- Intuit QuickBooks
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Thorough Documentation Skills
- Innovation mindset
Timeline
Office Manager/Data Entry
Liberty Development
11.2017 - Current
Cashier
Michaels Craft Store
10.2014 - 12.2015
Manager
Next Era Sports
10.2012 - 12.2013
Assistant Manager/Shift Leader Manager
Subway
04.2011 - 04.2016
Shift Leader
Subway
04.2011 - 07.2014
Office Manager
WTM & Associates
06.2010 - 03.2013
Master of Science - Mental Health Counseling
Capella University
Bachelor of Science - Business
Faulkner University
Basics -
Wallace State Community College
GED -
Wallace State Community College
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