Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayleth Mota

customer service/ sales
Hauppauge,NY

Summary

Dynamic customer service ensuring high level service and satisfaction with a proven track record , excelling in cash handling accuracy and relationship building and daily goal performance. Recognized for enhancing client satisfaction and streamlining operations, I effectively manage inventory and foster positive interactions, ensuring a welcoming environment that drives repeat business.

Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Assistant

Hair Salon
06.2019 - 11.2020
  • Provided excellent customer service, enhancing client satisfaction and retention.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Engaged in ongoing training to expand knowledge of hair care products and techniques.
  • Contributed to a positive salon atmosphere through effective communication and teamwork skills.

Retail Associate

Ardene
04.2021 - 01.2022
  • Maintained store organization by restocking shelves and merchandising products effectively.
  • Collaborated with team members to achieve sales goals through effective communication and teamwork.
  • Trained new associates on store policies and procedures for improved operational efficiency.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Assisted in sales promotions, effectively communicating offers to customers to drive store traffic.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Recommended complementary purchases to customers, increasing revenue.

Cashier

blush beauty supply
09.2022 - 01.2023
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Maintained high standards of customer service, resolving inquiries and complaints promptly.
  • Trained new staff on operational procedures and point-of-sale systems for enhanced performance.
  • Implemented promotional campaigns effectively, increasing product visibility and customer engagement.
  • Monitored inventory levels regularly, assisting in stock replenishment to prevent shortages.
  • Analyzed sales trends to provide insights for management on customer preferences and purchasing patterns.

Restaurant Hostess

Ristorante Jonas
03.2022 - 10.2022
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservations and waitlists using OpenTable software to optimize table turnover.
  • Collaborated with servers and kitchen staff to coordinate guest seating preferences efficiently.
  • Trained new host staff on customer service protocols and restaurant procedures.
  • Monitored dining area to maintain cleanliness and address guest needs promptly.
  • Resolved customer inquiries and complaints professionally, promoting repeat patronage.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Marketing Partner

Modern Nature
03.2022 - 06.2024
  • Assisted in developing marketing materials to enhance brand visibility.
  • Supported campaign execution through social media management and content creation.
  • Learned and utilized CRM software for tracking customer interactions and feedback.
  • Conducted market research to identify trends and consumer preferences.
  • Developed targeted marketing strategies to enhance brand awareness and customer engagement.
  • Analyzed market trends and competitor activities to inform strategic decision-making.
  • Managed social media platforms, increasing followers and interactions through engaging content.
  • Conducted market research to identify customer needs and preferences, enhancing product offerings.
  • Trained junior staff members on best practices in digital marketing strategies, tools, and techniques.

Assistant Manager, Customer Service

Molina Convenience plus
02.2022 - Current
  • Streamlined daily operations, enhancing team productivity and workflow efficiency.
  • Developed training materials for new staff, improving onboarding process consistency.
  • Assisted in budget management, ensuring adherence to financial guidelines and cost controls.
  • Collaborated with cross-functional teams to implement process improvements, increasing service delivery speed.
  • Monitored inventory levels and coordinated supply orders to maintain operational readiness.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Resolved customer inquiries promptly, fostering positive relationships and enhancing client satisfaction.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Brentwood High School
Brentwood
06.2022

Associate of Science - Human Resources

Suffolk Community College
Selden
02.2023 - Current

Skills

  • Customer engagement
  • Reliability
  • Cash handling accuracy
  • Bank deposits
  • Inventory monitoring
  • Multitasking and prioritizing
  • Relationship building
  • Flexible work schedule
  • Performance tracking
  • Industry awareness
  • Sales promotion
  • Purchasing and procurement
  • Product and service solutions

Languages

Spanish
Full Professional

Timeline

Associate of Science - Human Resources

Suffolk Community College
02.2023 - Current

Cashier

blush beauty supply
09.2022 - 01.2023

Restaurant Hostess

Ristorante Jonas
03.2022 - 10.2022

Marketing Partner

Modern Nature
03.2022 - 06.2024

Assistant Manager, Customer Service

Molina Convenience plus
02.2022 - Current

Retail Associate

Ardene
04.2021 - 01.2022

Assistant

Hair Salon
06.2019 - 11.2020

Brentwood High School

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