Kayley Adamson
Brundidge,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CGI
Troy , AL
09.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Entered data into the computer system to update customer accounts.
ER Registration Clerk
Dale Medical Center
Ozark, AL
03.2023 - 08.2023
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Completed relevant insurance and other claim forms.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collected co-payments and other payments from patients.
- Maintained confidentiality of protected health information according HIPAA guidelines.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Participated in meetings, trainings and educational sessions related to job duties as assigned.
- Greeted patients and verified patient information for registration process.
- Entered patient demographic and financial data into computer system accurately.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Performed pre-registration activities for scheduled appointments.
- Filed appropriate documentation in accordance with established procedures.
- Verified insurance coverage and obtained authorizations as needed.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Responded quickly to changes in workload due to fluctuations in patient volume.
- Processed release of information requests as required by law or regulation.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
- Provided support for other departments when needed during peak times such as admissions and discharges.
Customer Experience Associate
Army Air Force Exchange Service
Fort Rucker, AL
01.2022 - 03.2023
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated databases with new and modified customer data.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Resolved customer complaints quickly and professionally.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Suggested product enhancements based on customer feedback and market trends.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Developed strategies to increase customer loyalty and retention rates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed comprehensive procedures for handling escalated issues efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Created and maintained a positive work environment for customers and colleagues alike.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Excelled in exceeding daily credit card application goals.
- Answered incoming calls, emails, and chats in a timely manner.
- Mentored junior team members and managed employee relationships.
- Assisted customers with product inquiries and order status updates.
- Supported sales team members to drive growth and development.
- Participated in training sessions related to new products or services offered by the company.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Associate
Goodwill
Troy , AL
08.2020 - 01.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained records related to sales for store management.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Assessed customer needs to provide assistance and information on product features.
- Provided accurate information about products, prices and services.
- Bagged or packaged purchases and wrapped gifts.
Barn Worker
South Alabama Livestock
Brundidge, AL
05.2013 - 02.2021
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
- Followed instructions given by farm owners regarding animal care procedures.
- Moved equipment, poultry or livestock manually or using trucks or carts.
- Inspected equipment regularly for safe operation.
- Fed and watered livestock and monitored food and water supplies.
- Cleaned and organized barns, stalls, and pens.
- Mixed feed, additives and medicines in prescribed portions.
- Repaired fences and other structures in the barns.
- Ensured that all safety protocols were followed while working in the barns.
- Maintained records of animal inventory and veterinary visits.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Checked water sources daily to ensure they remained clean and full at all times.
- Assisted with loading and unloading trucks carrying livestock supplies.
- Monitored livestock for signs of illness or injury.
- Watered, fed and cared for livestock.
Patient Care Technician
Troy Regional Medical Center
Troy, AL
01.2018 - 06.2020
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with patient admissions, discharges and transfers.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Helped create a safe environment by following infection control policies.
- Explained treatment procedures to patients and their families.
- Provided emotional support for patients and families during difficult times.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded to bell or light signal calls to assist patients with needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Instructed new employees on proper techniques of performing daily tasks.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
High School Diploma -
Faith Academy
Enterprise, AL05-2017
Skills
- Data Collection
- Call Management
- Appointment Scheduling
- Report Generation
- Inbound and Outbound Calling
- Information Security
- Account Updating
- Scheduling
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Microsoft Outlook
- Clerical Support
- Customer Service
- Delivery Scheduling
- Store Maintenance
- Technical Support
- Call Center Operations
- Microsoft Office Expertise
- Account Management
- Filing
- Credit Card Payment Processing
- Microsoft PowerPoint
- Administrative Support
- Computer Proficiency
- Typing Proficiency
- Positive and Professional
- Medical Terminology Knowledge
- Microsoft Excel
- Problem-Solving Abilities
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
CGI
09.2023 - Current
ER Registration Clerk
Dale Medical Center
03.2023 - 08.2023
Customer Experience Associate
Army Air Force Exchange Service
01.2022 - 03.2023
Sales Associate
Goodwill
08.2020 - 01.2023
Patient Care Technician
Troy Regional Medical Center
01.2018 - 06.2020
Barn Worker
South Alabama Livestock
05.2013 - 02.2021
High School Diploma -
Faith Academy