Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kayley Davis

Brenham,TX

Summary

Dynamic manager with a proven track record at Mescalito Coffee, excelling in team leadership and customer service. Enhanced operational efficiency by resolving conflicts and optimizing inventory management, resulting in increased profitability. Skilled in staff training and development, fostering a motivated workforce committed to excellence.

Overview

6
6
years of professional experience

Work History

Manager

Mescalito Coffee
12.2022 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Shift Leader

Smoothie King
09.2021 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Team Member

Chick-fil-A
01.2019 - 10.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Magnolia High School
Magnolia, TX
05.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Documentation and reporting

Timeline

Manager

Mescalito Coffee
12.2022 - 06.2025

Shift Leader

Smoothie King
09.2021 - 10.2022

Team Member

Chick-fil-A
01.2019 - 10.2021

High School Diploma -

Magnolia High School

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Kayley Davis