Kayley Harmon
Summary
Dynamic professional with extensive experience in hospitality and tourism, specializing in outdoor recreation. Complimented by research and development management skills, honed at Shore Excursions of America. Adept at complex problem-solving and cultivating collaborative environments. Passionate about fostering engaging interactions and optimizing service standards for the seamless execution of high-quality experiences for guests.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Bartender
Walpack Inn
Walpack, NJ
10.2024 - Current
- High-energy, upscale dining in distinctive setting.
- Provide exceptional customer service, and engage patrons in conversation.
- Train new bartenders on drink preparation and bar operations.
- Operate cash register and Point of Sale (POS) system for transactions.
- Manage cash drawer at the end of each shift ensuring accuracy of funds received.
Caretaker and Household Manager
Templin Residence
Dingmans Ferry, PA
08.2024 - Current
- Provide care management for a 78-year-old resident with COPD and heart conditions.
- Diligently monitor health, and maintain thorough documentation to keep staff informed.
- Prepare three nutritious meals daily, according to dietary specifications, for optimal health.
- Handle shopping duties to secure medications, food, and other essentials.
- Coordinate the schedules and activities of additional caretakers and maintenance workers to ensure efficient household operations.
- Organize mail, bills, and payment processes.
Server and Bartender
Twisted Laurel Downtown
Asheville, NC
06.2023 - 08.2024
- Executed fast-paced dining operations in high-volume tourist area.
- Demonstrated extensive knowledge of local beers, wines, and spirits to provide exceptional service to enhance guest experiences.
- Assisted in training new servers on menu items and service standards.
- Served special events, setting up dining spaces, and coordinating service.
Server
Youell’s Oyster House
Allentown, Pennsylvania
07.2021 - 05.2023
- Fast-paced, high-volume, fine dining environment; comprehensive knowledge of menu.
- Trained new team members on service standards and operational procedures.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Bartender
T-Bar at Big Boulder Ski Resort
Lake Harmony, Pennsylvania
01.2020 - 03.2020
- Poured wine, beer, and cocktails for guests in a vibrant resort bar environment.
- Delivered exceptional customer service while engaging patrons in lively conversation.
Regional Port Manager for the PNW and East Coast
Shore Excursions of America
Easton, Pennsylvania
06.2019 - 03.2020
- Achieved promotion to Regional Port Manager overseeing the Pacific Northwest and Eastern Seaboard operations. Began as an Assistant Research and Development Manager.
- Designed shore excursion tours accommodating more than 200 guests for American Queen Steamboat Company and Victory Cruise Lines.
- Cultivated relationships with vendors while running profitability analyses and negotiating favorable pricing.
- Managed transportation logistics and service contracts for seamless tour execution.
- Enhanced website functionality from backend to facilitate user access to tour options.
- Assisted with training sessions for staff on new tours, improving service delivery standards.
- Traveled to various ports for research and development of new or outdated tours.
Assistant Manager and Server
Bryan’s Luncheonette
Succasunna, New Jersey
07.2017 - 10.2017
- Completed opening and closing responsibilities to support daily operations.
- Interacted with guests swiftly in a dynamic service environment.
- Handled inventory and managed payout procedures effectively.
- Trained new employees on customer service standards and protocols.
Whitewater Kayak Instructor
Bend Kayak School
Bend, Oregon
05.2015 - 08.2016
- Instructed beginner to intermediate kayak lessons to enhance skills and safety awareness on various water conditions.
- Achieved nationally recognized ACA Certification for whitewater kayak instruction.
Bartender
Silver Moon Brewing
Bend, Oregon
05.2015 - 07.2016
- Performed opening and closing duties and executed some managerial responsibilities.
- Developed foundational craft beer knowledge to elevate customer experience.
- Provided exceptional customer service, fostering engaging interactions with patrons. Especially regulars and mug club members.
- Conducted training for new bartenders on drink preparation and operational procedures.
- Oversaw cash drawer operations at shift's end, confirming accuracy of financial transactions.
Snowboard Instructor
Mt. Bachelor Ski Resort
Bend, Oregon
12.2012 - 04.2015
- Instructed beginner through advanced snowboard lessons for children and adults, as well as students with special needs.
- Focused on proper safety and technique, involving extensive guest interaction and customer service.
- Completed the AASI Level 1, the National Certification for snowboard instructing.
- Assisted with training new instructors.
Server
Greg’s Grill Bar and Restaurant
Bend, Oregon
11.2012 - 09.2014
- Thrived in fast-paced, fine dining environment within high-volume tourist destination.
- Demonstrated extensive knowledge of local beers, wines, and spirits to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
Raft Guide: Kern River
Whitewater Voyagers and Kern River Tours
Kernville, California
03.2012 - 08.2012
- Accomplished extensive training program to enhance outdoor guiding skills.
- Directed guests on Class III/IV whitewater adventures and overnight cultural experiences.
Snowboard Instructor
Jack Frost and Big Boulder Ski Resort
Blakeslee, Pennsylvania
12.2009 - 03.2012
- Conducted snowboard lessons for beginners through advanced students, covering group and private settings.
- Directed women’s intermediate snowboard clinic, focusing on technique improvement.
- Delivered adaptive program lessons to support inclusive participation.
River Guide: Leigh River
Whitewater Challengers
White Haven, Pennsylvania
04.2009 - 10.2011
- Guided guests through Class II/III rapids, ensuring safety and enjoyment.
- Demonstrated expertise in rapids, hazards, routes, and rescue procedures.
- Educated guests on local history, flora, and fauna during excursions.
- Assisted with trip leading and training new guides as needed.
Server
Redwoods Bar and Grill
Chester, New Jersey
09.2009 - 07.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Gained expertise in beer, wine, and spirits within a fast-paced fine dining context.
- Received bartending training to ensure exceptional service standards.
Special Needs Camp Activity Director and Counselor
Camp Joy
Schwenksville, Pennsylvania
06.2008 - 10.2009
- Promoted from Counselor to Activity Director, expanding the scope of responsibilities.
- Continued to execute counselor duties once promoted.
- Developed activities suitable for all campers' abilities.
- Provided personal care for campers, ensuring hygiene and medication needs were met.
Snowboard Instructor
Blue Mountain Ski Area
Danielsville, Pennsylvania
12.2006 - 04.2007
- Delivered engaging lessons for beginner and intermediate students, fostering skill development.
- Interacted enthusiastically with guests to improve overall educational impact.
- Assisted with training new instructors.
Education
Special Education -
Kutztown University of Pennsylvania
Kutztown, Pennsylvania01-2009
General Education -
Community College of Morris
Randolph, New Jersey01-2010
Skills
- Research and development
- Travel coordination
- Operations management
- Program development
- Client/vendor relationship stewardship
- Profitability analysis techniques
- Complex problem-solving
- Event planning
- Crisis management
- Employee training
- Tourism industry insight
- Hospitality and service industry background
Certification
AASI Snowboard Instructor Certification
Affiliations
Kayaked/rafted over 60 different sections of whitewater on more than 40 different rivers in 10 states.
References
References available upon request.
Timeline
Bartender
Walpack Inn
10.2024 - Current
Caretaker and Household Manager
Templin Residence
08.2024 - Current
Server and Bartender
Twisted Laurel Downtown
06.2023 - 08.2024
Server
Youell’s Oyster House
07.2021 - 05.2023
Bartender
T-Bar at Big Boulder Ski Resort
01.2020 - 03.2020
Regional Port Manager for the PNW and East Coast
Shore Excursions of America
06.2019 - 03.2020
Assistant Manager and Server
Bryan’s Luncheonette
07.2017 - 10.2017
Whitewater Kayak Instructor
Bend Kayak School
05.2015 - 08.2016
Bartender
Silver Moon Brewing
05.2015 - 07.2016
Snowboard Instructor
Mt. Bachelor Ski Resort
12.2012 - 04.2015
Server
Greg’s Grill Bar and Restaurant
11.2012 - 09.2014
Raft Guide: Kern River
Whitewater Voyagers and Kern River Tours
03.2012 - 08.2012
Snowboard Instructor
Jack Frost and Big Boulder Ski Resort
12.2009 - 03.2012
Server
Redwoods Bar and Grill
09.2009 - 07.2011
River Guide: Leigh River
Whitewater Challengers
04.2009 - 10.2011
Special Needs Camp Activity Director and Counselor
Camp Joy
06.2008 - 10.2009
Snowboard Instructor
Blue Mountain Ski Area
12.2006 - 04.2007
Special Education -
Kutztown University of Pennsylvania
General Education -
Community College of Morris