Kayley Hey
Bloomington,MN
Summary
Efficient in completing all tasks in a timely manner. Results-oriented with exceptional communication and strong background in customer service.
Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
HDG MANAGEMENT
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
HHA/Caregiver
Lino Lakes Assisted Living/ Memory Care
11.2019 - 12.2024
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
Office Manager
Lino Lakes Assisted Living
08.2021 - 02.2023
- Managed team responsibilities
- Hired and mentored employees
- Processed mail
- Processed invoices on a daily basis
- Responsible for outgoing communications
- Customer Service
- Data Entry
- Record Keeping
- Scheduling
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Financial Representative
IC System, Inc.
02.2019 - 08.2019
- Built strong relationships with clients through transparent communication and trust-building activities.
- Improved patient satisfaction by providing timely and accurate financial information.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
Receptionist
Amazing Lash Studio
01.2019 - 03.2019
- Check in and out clients
- Document and file clients information, update payments and accounts
Planet Fitness
Planet Fitness
10.2017 - 02.2018
- Providing customer service to the customers that come in looking for more information on the facility
- Cleaning the equipment, giving tours to show the customers what we have to offer
- Sales
- Working with a team
Direct Support Professional
Northland AFC
08.2016 - 12.2016
- Maintained a clean, orderly and well-stocked environment
- Assisted with ADLs
- Documented resident records on daily flow sheets
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Read and recorded temperature, pulse and respiration
Care Specialist
BeeHive Homes of Duluth
07.2015 - 12.2015
- Maintained a clean, orderly and well-stocked environment
- Assisted with ADLs
- Documented resident records on daily flow sheets
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Read and recorded temperature, pulse and respiration
Homemaker
Interim Health Care
10.2014 - 04.2015
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Cleaned and organized patients’ living quarters
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Positioned residents for comfort and to prevent skin pressure problems
Homemaker
Intrim Health Care
10.2014 - 04.2015
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Cleaned and organized patients’ living quarters
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Positioned residents for comfort and to prevent skin pressure problems.
Sales Associate
TJmaxx/Home goods
09.2012 - 08.2013
- Monitored the floor
- Stocked products and show cased clothing
- Worked in woman's and fitting room and as a cashier
- Good customer
- Customer service Handled money
- Putting away clothes keep the floor clean and organized and appealing to the human eye.
Education
High School Diploma -
Minneapolis Public High School
Minneapolis, MN06-2018
Skills
- Healthcare ( 7 years )
- Receptionist
- Patient care
- Vital signs monitoring
- Filing
- Scheduling
- Compassion and empathy
- Memory Care
- Laundry
- Caregiving
- Senior Care
- Cleaning Experience
- Dementia Care
- Home Care
- Patient Care
- Alzheimer's Care
- Vital Signs
- Time management
- Customer service
- Medication Administration
- Driver's license
- Home health aide skills — Proficient
- Providing care to patients in a home setting
- Spreadsheets with Microsoft Excel — Proficient
- Knowledge of various Microsoft Excel features, functions, and formulas
- Administrative support professional fit — Proficient
- Office manager — Proficient
- Protecting patient privacy — Proficient
- Understanding privacy rules and regulations associated with patient records
- Administrative assistant/receptionist — Proficient
- Medical receptionist skills — Proficient
- Bathing assistance
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Native or Bilingual
Timeline
CNA
HDG MANAGEMENT
12.2024 - Current
Office Manager
Lino Lakes Assisted Living
08.2021 - 02.2023
HHA/Caregiver
Lino Lakes Assisted Living/ Memory Care
11.2019 - 12.2024
Financial Representative
IC System, Inc.
02.2019 - 08.2019
Receptionist
Amazing Lash Studio
01.2019 - 03.2019
Planet Fitness
Planet Fitness
10.2017 - 02.2018
Direct Support Professional
Northland AFC
08.2016 - 12.2016
Care Specialist
BeeHive Homes of Duluth
07.2015 - 12.2015
Homemaker
Interim Health Care
10.2014 - 04.2015
Homemaker
Intrim Health Care
10.2014 - 04.2015
Sales Associate
TJmaxx/Home goods
09.2012 - 08.2013
High School Diploma -
Minneapolis Public High School
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