Kayley Hey
Bloomington,MN
Summary
A recent graduate with foundational knowledge in Sterile Processing. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Years of experience as an ambitious Certified Nursing Assistant with extensive patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Lino Lakes Assisted Living
11.2019 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported the needs of 30 + residents under long-term care.
Finacial Representative Call Center
Ic Systems
10.2018 - 10.2019
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
Sales Associate
Planet Fitness Gym
10.2016 - 11.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Direct Support Professional
Northland AFC
01.2015 - 09.2016
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Minneapolis Public Schools
06-2018
Certificate - Certified Nursing Assistant
Scrubs Academy
12.2024
Graduate Certificate - Sterile Processing Technician
Minneapolis Community And Technical College
02.2026
Skills
- Feeding assistance
- Compassion and empathy
- Emotional support
- Emergency response
- Team collaboration
- Complex Problem-solving
- Compassionate communication
- Medication administration
- Infection control practices
Certification
- CNA - Certified Nurse Assistant
- SPT - Sterile Processing Technician
Timeline
CNA
Lino Lakes Assisted Living
11.2019 - Current
Finacial Representative Call Center
Ic Systems
10.2018 - 10.2019
Sales Associate
Planet Fitness Gym
10.2016 - 11.2017
Direct Support Professional
Northland AFC
01.2015 - 09.2016
High School Diploma -
Minneapolis Public Schools
Certificate - Certified Nursing Assistant
Scrubs Academy
Graduate Certificate - Sterile Processing Technician
Minneapolis Community And Technical College