Kayley Johnson
Byron Center,Michigan
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized and driven to increase overall efficiency while checking in patients and clients, while answering numerous phone lines daily. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate, ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Receptionist
AESH NVA
01.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
Michigan Store At Tanger Outlets
01.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Beltline Bar
01.2020 - 10.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Big Boy
02.2018 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Cashier Team Lead
Big Dipper
04.2014 - 09.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Wayland Union High School
Wayland, MI05.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Data inputting
- Professional Demeanor
- Problem-Solving
- Attention to Detail
- Team Collaboration
Timeline
Receptionist
AESH NVA
01.2023 - Current
Cashier
Michigan Store At Tanger Outlets
01.2021 - 10.2023
Waitress
Beltline Bar
01.2020 - 10.2022
Waitress
Big Boy
02.2018 - 10.2019
Cashier Team Lead
Big Dipper
04.2014 - 09.2016
High School Diploma -
Wayland Union High School
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