Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayley Johnson

Byron Center

Summary

Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Server

Big Dipper
04.2014 - 09.2016
  • Assisted in food preparation and presentation to ensure quality standards were met
  • Supported team members during peak hours to improve workflow efficiency
  • Adapted quickly to menu changes and special requests from guests
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Cultivated warm relationships with regular customers
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships

Cashier

Mineos
01.2018 - 08.2019
  • Collaborated with team to improve checkout efficiency during peak hours
  • Trained new cashiers on register operations and customer service protocols
  • Proficient in providing exceptional customer service and exceeding expectations
  • Experienced in multitasking in fast-paced environments and prioritizing tasks efficiently
  • Increased sales of promotional items by informing customers about current offers

Waitress

Beltline Bar
03.2019 - 12.2021
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business
  • Maintained a clean and organized work area to uphold health and safety standards
  • Trained new team members on menu offerings and service protocols, promoting consistency and quality standards
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts

Cashier

My State Designs
01.2021 - 10.2023
  • Monitored inventory levels at checkout, alerting management to restock needs
  • Greeted customers entering store and responded promptly to customer needs
  • Familiar with handling returns, and exchanges and resolving customer inquiries effectively
  • Maintained an organized and welcoming store to enhance customer experience

Receptionist

Animal Emergency and Specialty Hospital of Byron Center
11.2022 - Current
  • Trained new staff on reception protocols, enhancing team productivity and service quality
  • Manage high volume calls and front desk duties
  • Scheduled appointments and maintained an organized, clean environment
  • Always keeping track of client information, payments, and other important details
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors

Education

High School Diploma -

Wayland Union Schools
870 E Superior St, Wayland, MI 49348

Skills

  • Organizational skills
  • Problem-solving
  • Attention to detail
  • Effective communication
  • Time management
  • Multitasking

Timeline

Receptionist

Animal Emergency and Specialty Hospital of Byron Center
11.2022 - Current

Cashier

My State Designs
01.2021 - 10.2023

Waitress

Beltline Bar
03.2019 - 12.2021

Cashier

Mineos
01.2018 - 08.2019

Server

Big Dipper
04.2014 - 09.2016

High School Diploma -

Wayland Union Schools

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