Kayley Marshall
Marion,IA
Summary
With over four years of experience managing call center staff, and six years in administrative roles, I have acquired excellent research, technical, and problem-solving skills. I'm a detail-oriented individual and a quick learner. I have an excellent track record in my previous positions, managing high-priority tasks, multitasking, handling confidential information, and overseeing office staff in a fast-paced environment. I excel in creating efficient systems that enhance productivity and am well-versed in resource allocation, schedule management, and using multiple software platforms. With strong communication skills and a friendly demeanor, I cultivate positive relationships with clients, staff, and management while delivering exceptional clerical and operational support. My ability to handle diverse tasks with minimal oversight, combined with my expertise in conflict resolution and complex problem-solving, makes me a valuable asset to Collins Aerospace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Jerry K. Ask Investment Services
Cedar Rapids, IA
03.2021 - 08.2022
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Developed promotional materials for marketing campaigns.
Reception Team Lead
Kasa Practice Solutions
Cedar Rapids , Iowa
10.2017 - 03.2021
- Analyzed customer feedback data to identify areas needing improvement in terms of product services.
- Maintained accurate records of incoming calls, visitors, messages, mail.
- Ensured compliance with HIPAA and organizational policies at all times.
- Coordinated with other departments to ensure a smooth flow of operations.
- Organized daily tasks for the receptionists ensuring that all duties are completed in a timely manner.
- Trained new team members on office protocols, HIPAA compliance, client interaction and software procedures.
- Monitored and evaluated team performance on a regular basis, providing feedback and guidance as required.
Education
Associate of Arts -
Kirkwood Community College
Cedar Rapids, IA05-2024
Carlson College of Massage Therapy
Anamosa, IA08-2016
Skills
- Information Security
- Software Management
- Scheduling Coordinator
- Produce Marketing Materials
- Staff Oversight and Conflict Resolution
- Performance Management
- Data Entry
- Travel Coordination
- Meeting Facilitation
Accomplishments
- Served as the Vice President of Phi Theta Kappa International College Honor Society during education at Kirkwood Community College
Languages
American Sign Language
Professional
Certification
- Licensed in Massage Therapy through the Iowa Board of Massage Therapy
Timeline
Administrative Assistant
Jerry K. Ask Investment Services
03.2021 - 08.2022
Reception Team Lead
Kasa Practice Solutions
10.2017 - 03.2021
Associate of Arts -
Kirkwood Community College
Carlson College of Massage Therapy
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