Kayley Retterer
Miamisburg,OH
Summary
Dedicated professional with a strong background in housekeeping and customer service, notably at The Laurels. Excelled in maintaining high standards of cleanliness and hygiene, leveraging expertise in cleaning techniques and chemical handling. Demonstrated exceptional teamwork and guest relations skills, significantly enhancing client satisfaction. Proven ability to train staff and manage supplies efficiently, contributing to a supportive and productive work environment.
Overview
1
1
year of professional experience
Work History
Housekeeping Aide
The Laurels
08.2024 - 11.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Prepared rooms with top-notch standards every time.
Seasonal Runner
UPS
12.2023 - 01.2024
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Maintained a professional demeanor while interacting with colleagues and clients during deliveries.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Education
GED - High School
Springboro High School
Springboro, OH05.2023
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Cleaning techniques
- Bathroom cleaning
- Window washing
- Kitchen cleaning
- Sanitization procedures
- Restocking supplies
- Interior window washing
- Teamwork
- Vacuuming and sweeping
- Hospitality background
- Cleaning bathrooms
- Physically strong
- Staff training
- Mopping and sweeping
- Ordering cleaning supplies
- Vacuuming
- Resident support
- Guest relations
- Residential cleaning
- Restroom detailing
- Tile and grout care
Timeline
Housekeeping Aide
The Laurels
08.2024 - 11.2024
Seasonal Runner
UPS
12.2023 - 01.2024
GED - High School
Springboro High School
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