Become part of a company that allows for professional development and growth. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hi, I’m
KAYLEY RODRIGUEZ
Miami,FL
Summary
Overview
9
years of professional experience
1
Language
5
years of post-secondary education
Work History
SLS BrickellMiami, FL
Event Bartender/Server
05.2021 - Current
Job overview
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set up glassware, liquor, and other necessary supplies for special events.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set and reset tables to support serving staff.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Checked ID cards and verified bar guests were of legal age.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Created attractive bar displays by strategically arranging bottles and glasses
- Assisted with inventorying beverage stock and bar supplies
- Prepared garnishes by evenly slicing and pitting fruits
Kelley-Kronenberg Law FirmBrickell Miami, FL
Front Desk Administrator
05.2019 - Current
Job overview
- Direct calls as appropriate
- Collect and distribute couriers and checks
- Coordination of conference room reservations
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Operates telecommunication system by following manufacturer’s instructions for house phone and console operation
- Keeps safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
- Assisted team with operational policies and procedures to drive services.
- Managed over 50 customer calls per day.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Faena Theater, Faena HotelMiami, FL
Cocktail Waitress
05.2017 - 05.2020
Job overview
- Interacting with guests: taking and serving food and beverage orders, and processing payments
- Knowledge of all menu items offered and make recommendations as needed
- Assist with opening and closing duties
- Efficiently serve multiple tables concurrently
- Quickly learn and become comfortable with menu and service changes
- Provide attentive and high-quality service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Processed orders and sent to kitchen employees for preparation
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
La Mar by Gaston Acurio at Mandarin Oriental HotelMiami, FL
Restaurant Hostess
01.2014 - 05.2019
Job overview
- Responsible for making and confirming reservations according to occupancy
- Manage server table assignments effectively throughout service
- Knowledgeable in OpenTable
- Quickly learn and become comfortable with menu and service changes
- Greet and assist guests with any inquiries
- Preassign tables according to flow of reservations throughout service.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Skills
Excellent customer service, interpersonal, and organizational skillsundefined
Timeline
Event Bartender/Server
SLS Brickell
05.2021 - Current
Front Desk Administrator
Kelley-Kronenberg Law Firm
05.2019 - Current
Miami Dade College
Some College (No Degree)
06.2018 - Current
Cocktail Waitress
Faena Theater, Faena Hotel
05.2017 - 05.2020
Restaurant Hostess
La Mar by Gaston Acurio at Mandarin Oriental Hotel
01.2014 - 05.2019
Education
Miami Dade CollegeMiami, FL
Some College (No Degree)
06.2018 - Current
University Overview
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