Kayley Smith
Afton,WY
Summary
Dynamic hospitality professional with a proven track record at Codys Gastro Garage, excelling in customer service and staff training. Known for enhancing guest satisfaction through effective communication and creativity. Skilled in POS operations and maintaining cleanliness, consistently promoting seasonal offerings to boost sales and elevate the dining experience.
Overview
17
17
years of professional experience
Work History
Drink Maker
Fizeez
09.2025 - Current
- Prepared various beverage recipes according to standardized procedures for quality consistency.
- Operated blending and mixing equipment to create drinks efficiently and safely.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Assisted in inventory management by tracking supplies and notifying supervisors of low stock levels.
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
Server
Three Canyons Restaurant
06.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Accurately processed orders and managed payments using POS systems.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining areas for optimal guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
FOH Manager
Codys Gastro Garage
10.2017 - 07.2024
- Managed front-of-house operations to ensure exceptional guest experiences.
- Trained and supervised staff in customer service protocols and operational standards.
- Coordinated daily shift schedules to optimize workforce efficiency and service delivery.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Resolved customer inquiries and complaints effectively to enhance satisfaction levels.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
CNA
Bear Lake Memorial Hospital
03.2009 - 11.2011
- Assisted nursing staff with patient care, including bathing, dressing, and mobility support.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient areas to ensure safety and comfort.
- Supported patient communication by providing information on procedures and addressing concerns.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma -
Bear Lake High School
Montpelier, ID05-2010
Skills
- Speed and efficiency
- Cleanliness and sanitation
- Creativity and innovation
- Adaptability to trends
- POS system operation
- Recipe memorization
- Customer service
- Clear and effective communication
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- New hire training
- Basic accounting
- Outstanding customer service
Timeline
Drink Maker
Fizeez
09.2025 - Current
Server
Three Canyons Restaurant
06.2024 - Current
FOH Manager
Codys Gastro Garage
10.2017 - 07.2024
CNA
Bear Lake Memorial Hospital
03.2009 - 11.2011
High School Diploma -
Bear Lake High School