Kayley Thrasher

1st Franklin Financial Corp

01.2014 - Current

Helped clients identify their financial goals and identify strategies for achieving each target.
Adhered to all cash handling policies and procedures.
Performed general clerical filing tasks such as filing, data entry, and copying.
Followed established procedures to protect sensitive and confidential information from unauthorized release.
Collaborated with team members to achieve sales targets and improve overall branch performance.
Boosted employee engagement with interactive workshops and team-building exercises.
Evaluated employee progress through regular assessments and provided constructive feedback for improvement.
Increased retention rates by delivering personalized coaching and support to struggling employees.
Promoted a positive learning environment through effective communication and motivational techniques.
Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.