Highly motivated registered nurse with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Experienced with patient care coordination, fostering strong relationships with healthcare providers. Utilizes exceptional communication and problem-solving skills to ensure consistent, high-quality care delivery. Track record of maintaining patient satisfaction through efficient and compassionate service.
Hi, I’m
Kayley O. Morris
Summary
Overview
5
years of professional experience
Work History
Affinity Care of Virginia
Patient Care Manager
03.2024 - 12.2024
Job overview
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Mary Washington Hospice
Registered Nurse
01.2022 - 01.2024
Job overview
- Performed job skills such as skilled assessments, case managing, auditing charts, providing compassionate end of life care, triaging patient calls after hours and making visits as necessary and coordinating with other team members such as providers or social workers to improve patient outcome. Experienced in guiding care both in person and over the phone.
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Evaluated the effectiveness of current hospice services through regular audits and feedback from patients, families, and staff.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Facilitated smooth transitions from acute care settings to home-based hospice care through thorough planning and coordination.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Performed audits of patient charts and provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Bon Secours Memorial Regional Medical Center
Medical/Oncology Unit
01.2020 - 03.2021
Job overview
- Work in an inpatient hospital setting with variety of patients including but not limited to general medical, clinical observation, neuro, oncology, hospice, and psychiatric patients
- Performed job skills such as phlebotomy, providing patient education, medication administration, tube feeding, tracheostomy care, wound care, etc
- Collaborated with team members to troubleshoot issues, resulting in minimized downtime during shifts.
- Maintained a safe working environment through adherence to safety guidelines and protocols within the facility.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Education
Eastern Virginia Career CollegeFredericksburg, VA
Associate of Applied Science from Nursing
08.2019
University Overview
Skills
- Care coordination
- Customer assistance
- Nursing staff management
- Clinical judgment
- Direct patient care
- Medical documentation
- Clinical assessment
- Medication administration
- Patient assessments
- Documentation and charting
- Patient and family advocacy
- Wound care
Certification
- BLS American Heart Association
- Registered Nurse License (RN) - State Board of Nursing.
Work Preference
Important To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsTimeline
Patient Care Manager
Affinity Care of Virginia
03.2024 - 12.2024
Registered Nurse
Mary Washington Hospice
01.2022 - 01.2024
Medical/Oncology Unit
Bon Secours Memorial Regional Medical Center
01.2020 - 03.2021
Eastern Virginia Career College
Associate of Applied Science from Nursing
- BLS American Heart Association
- Registered Nurse License (RN) - State Board of Nursing.
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