Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayli Collazo

Clermont

Summary

Dynamic and highly reliable professional with extensive experience at Piesanos Stone Fired Pizza. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. A dedicated team player, adept at fostering positive work environments and maintaining cleanliness and hygiene standards, while effectively managing high-pressure situations.

Overview

1
1
Certification

Work History

Bartender

Piesanos Stone Fired Pizza
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Hourly Manager

Piesanos Stone Fired Pizza
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Carryout

Piesanos Stone Fired Pizza
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Host

Piesanos Stone Fired Pizza
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Kitchen Staff Member

Piesanos Stone Fired Pizza
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.

Sauté Cook

Piesanos Stone Fired Pizza
  • Covered, dated, rotated and properly stored food items to preserve quality and freshness.
  • Organized server tickets to expedite food orders.
  • Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
  • Maintained neat appearance and clean uniform to project professionalism to customers.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Monitored food quality and presentation to maintain high standards.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Server

Piesanos Stone Fired Pizza
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Sonography

Valencia College
Orlando, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Cleanliness and hygiene
  • Outgoing personality

Certification

Certified Food Safety Manager Certification

Serv Safe Certification

Timeline

Bartender

Piesanos Stone Fired Pizza

Hourly Manager

Piesanos Stone Fired Pizza

Carryout

Piesanos Stone Fired Pizza

Host

Piesanos Stone Fired Pizza

Kitchen Staff Member

Piesanos Stone Fired Pizza

Sauté Cook

Piesanos Stone Fired Pizza

Server

Piesanos Stone Fired Pizza

Sonography

Valencia College

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Kayli Collazo