Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayli DePriest

Caldwell

Summary

Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Jim's Drive-In to enhance guest satisfaction and streamline transactions. Cultivating warm relationships and resolving complaints efficiently, I consistently contributed to positive experiences, demonstrating a strong work ethic and hospitality service expertise.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Restaurant Waiter

Jim's Drive-In
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cashier/Theatre Usher

Lewisburg Cinema 8
07.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Greenbrier East High School
Lewisburg, WV
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Food safety practices
  • Suggestive selling

Certification

  • West Virginia Driver's License
  • Food Handler's Certification

Timeline

Server/Restaurant Waiter

Jim's Drive-In
04.2023 - Current

Cashier/Theatre Usher

Lewisburg Cinema 8
07.2021 - 01.2023

High School Diploma -

Greenbrier East High School

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Kayli DePriest