Kayli Kerchner
Franklin,TN
Summary
Passionate hardworking individual who always puts 100% into work! 10+ years of work experience in managing, supervising, assisting, and customer/people happiness! Possesses extremely great work ethic and a great team player with wonderful collaboration skills. Love building meaningful connections and executing a company's goals and mission. Skilled in communicating, creative problem solving, making people smile, and leadership. Passion for helping others and exceeding expectations! Trustworthy, smart, and ready to be challenged!
Overview
12
12
years of professional experience
Work History
Sales Enablement/Relationship Manager/Customer Success Specialist
Ramsey Solutions
11.2022 - Current
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences. Established trust and increased satisfaction
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Coordinated efforts between various departments such as sales, coaching team, and operations teams for smooth delivery of services to clients and successful product implementations
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Worked closely with sales team on understanding customer requirements, promoting products, and delivering sales support.
- Streamlined operations for increased efficiency through continuous process improvements.
- Streamlined banking operations by implementing efficient processes and procedures.
- Effectively prioritized feature requests based on customer feedback, market trends, and business impact.
- Leveraged data-driven insights from customers to inform future process improvements.
Senior Supervisor/Assistant Manager
Pet Evolution
12.2018 - 10.2022
- Set overall vision and provided team leadership for 10-15 people.
- Helped expand the business to a national level while keeping and fostering the local business/customer relationships.
- Coordinated, supervised and evaluated work of team and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Assessed problems and conflicts and resolved independently.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Administrative Office Assistant
David Hardware Incorporated
03.2013 - 10.2022
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Built from scratch and maintained business website.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Adaptability and assisted in different areas/departments that I recognized needed help.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
Education
Business/General Education
Iowa State University
Ames, IABusiness/General Education
University of Wisconsin - River Falls
River Falls, WISkills
- Relationship building
- Customer Relationship Management
- Exuberant, friendly, positive attitude
- Managing Operations and Efficiency
- Meticulous attention to detail
- Motivational Leadership
- Sales Strategies
- Strategic Project Management
- Database and Client Management Systems
- Ease with Computers, Technology, and Typing
- Strong Organizational Skills
- Research and Analytical Skills
- Multitasking and Time Management
- Administrative Procedures
- Critical thinking
Timeline
Sales Enablement/Relationship Manager/Customer Success Specialist
Ramsey Solutions
11.2022 - Current
Senior Supervisor/Assistant Manager
Pet Evolution
12.2018 - 10.2022
Administrative Office Assistant
David Hardware Incorporated
03.2013 - 10.2022
Business/General Education
University of Wisconsin - River Falls
Business/General Education
Iowa State University
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