Kayli Mendes
Cumberland ,RI
Summary
Dynamic professional with a proven track record at Achin’s Garage, enhancing dispatch efficiency and customer satisfaction through expert use of dispatch software and exceptional customer service skills. Spearheaded initiatives that significantly improved response times and reduced errors, demonstrating a strong work ethic and attention to detail. Excelled in high-pressure environments, ensuring seamless operations and superior service delivery.
Overview
7
7
years of professional experience
Work History
Dispatch
Achin’s Garage
05.2019 - 09.2024
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding parties.
- Mentored new hires in navigating the complexities of the towing industry.
- Ensured compliance with local and state police departments .
- Optimized response times with accurate message relay between customers and drivers.
- Reduced errors in dispatch process by documenting call details.
- Collaborated with management to ensure accurate scheduling and timely pickups/dropoffs.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Recorded and tracked emergency requests utilizing computer GPS system.
- Increased customer satisfaction by ensuring that trucks were available to dispatch without unnecessary delays.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Supported company growth by participating in local community events, promoting brand awareness and showcasing the professionalism of our services.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized productivity by prioritizing tasks and delegating responsibilities to other team members.
- Assisted front office with vehicle service, scheduling, insurance claims and customers regularly.
- Working various day, night and overnight shifts for dispatch in towing- for both AAA and police departments.
- Answering phone calls 24/7 and tending to the computer, drivers and customers through the day/night.
Assistant Manager
Mary Lou’s Coffee
11.2017 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Foxboro High School
Foxborough, MA06.2012
Skills
- Dispatch procedures
- Dispatch software
- Phone dispatch
- Dispatch Recordkeeping
- Vehicle dispatch
- Emergency Dispatch
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Data Entry
- Conflict Resolution
- Documentation And Reporting
- Customer Retention
- Order Fulfillment
- Service Scheduling
- Vehicle assessment
- Records Management
- Call Center Operations
- Price Quoting
- Service Estimates
- Repairs Scheduling
- Reception and Office Support
- Cash Handling Abilities
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Additional Information
As a hardworking, driven woman and mother of 4-
I am excited to start a career where I easily take pride in my work. After working years of consistent overnight weekend shifts, I am looking for a position better suitable for my life and schedule. I would love nothing more to become a valuable asset to your team!
Timeline
Dispatch
Achin’s Garage
05.2019 - 09.2024
Assistant Manager
Mary Lou’s Coffee
11.2017 - 08.2024
Foxboro High School
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