Kayli Miller
Sharpsburg,MD
Summary
Dedicated Automotive Lube Technician with expertise in oil changes and customer relations. Committed to workplace safety and delivering exceptional service under pressure.
Overview
1
1
year of professional experience
Work History
Automotive Lube Technician
Valvoline Instant Oil Change
Hagerstown, MD
10.2025 - Current
- Performed oil changes and fluid replacements following safety protocols and manufacturer specifications.
- Conducted vehicle inspections to identify maintenance needs and recommend services.
- Assisted customers with service inquiries, enhancing overall customer satisfaction and experience.
- Maintained cleanliness and organization of work area, ensuring efficient service delivery.
- Developed knowledge of various vehicle models, contributing to effective problem-solving during repairs.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
- Delivered exceptional results under high-pressure situations while working on multiple vehicles simultaneously during peak service times.
Crew Shift Leader
McDonald's Restaurant
Shepherdstown, WV
11.2024 - 11.2025
- Supervised crew members to ensure efficient service during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, restocking supplies as needed for smooth operations.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Resolved customer complaints promptly, enhancing overall satisfaction.
Retail Sales Associate
FYE
Hagerstown, MD
10.2024 - 05.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated cash register, processed transactions accurately, and managed cash handling procedures.
- Maintained product displays and organized merchandise to optimize store layout and visual appeal.
- Collaborated with team members to achieve sales goals and ensure efficient store operations.
- Participated in inventory management tasks, including stock replenishment and loss prevention efforts.
- Educated customers on promotions, loyalty programs, and product features to drive engagement.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MD05-2026
Skills
- Oil change expertise
- Problem-solving
- Battery replacements
- Oil changes
- Workplace safety
- Fluid replacement
- Customer relations
- Willing to learn
- Teamwork and collaboration
- Hardworking and dedicated
- Problem-solving abilities
- Reliability
Timeline
Automotive Lube Technician
Valvoline Instant Oil Change
10.2025 - Current
Crew Shift Leader
McDonald's Restaurant
11.2024 - 11.2025
Retail Sales Associate
FYE
10.2024 - 05.2025
High School Diploma -
Boonsboro High School