Kayli Rivers

Dispatcher

Rivers Trucking

08.2021 - 01.2025

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Generated reports to track deliveries and maintain proper records and documentation.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Analyzed customer feedback and provided solutions to improve customer service.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Maintained high levels of confidentiality and discretion with sensitive information.
Contributed to community safety initiatives, providing expert advice on emergency preparedness.
Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
Facilitated training for new dispatchers, improving team readiness and performance.
Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Enhanced team morale by fostering supportive and collaborative work environment.
Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Coordinated logistics for field units, optimizing routes for faster response times.
Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
Improved dispatch system efficiency with implementation of new scheduling software.
Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled deliveries and pickups according to customer needs.
Assisted in resolving customer complaints and grievances.